Tech Tip: ClearComm - ClearCorrect's case management tool

ClearComm is ClearCorrect's online case management tool located at dr.clearcorrect.com. It's also sometimes referred to as the doctor's portal. In this article, we'll introduce you to the main areas of ClearComm so you can find important information for managing your cases.

Manage cases

When you log in, ClearComm starts by showing the action needed tab on the Manage cases page, which lists any cases that require your immediate attention.

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Items under the action needed tab might include incomplete submissions, records that haven't been received yet, or treatment setups that are waiting to be evaluated.

You can also choose to view cases in progress and cases that have been closed.

Clicking on any case will take you to its case page, where you can review the history of the case and any actions available to you regarding that case.

Case page

The case page displays everything you need to to manage a case and keep it running smoothly.

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Case information

The current status and available actions for the case show up as action items at the top of the case page. Some action items include:

  • Submission incomplete You've started an online submission for this case, but haven't finished submitting it yet.

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  • Waiting for intraoral scans or impressions (or other records) We're waiting to receive records from you to continue with the case. Digital files can be uploaded by clicking Upload, and physical records can be sent by clicking Ship to generate a shipping label.

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  • Treatment setup in production We've received all required records, and we're staging your case.

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  • Issues with submission This often reflects distorted or incomplete impressions or scans.

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Once the case is in progress, you'll see the status and estimated arrival date of the next phase:

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If you need to revise the case, click the revise button. (See full article on how to request a revision.) Once the final scheduled phase has shipped, you'll see an option to request a final retainer:

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Case history

The case page also includes the history for the case. This includes icons you can click to view many of the records for the case including treatment setups, images of the impressions or scans submitted, photos, x-rays, forms, and invoices.

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Submit a case

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Here's where you can submit your cases. (See full details in our article on submitting a case.) Payment is not required until you approve the treatment setup.

Uploading or shipping records 

If you don't upload records when you submit your prescription, you'll see a notification indicating that we are waiting for your records.

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Click upload to upload files or ship to create a shipping label.

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Once you've created your shipping label, you'll have the option to re-print it if needed until it is used. (Shipping labels cannot be used again for a second shipment. The reprint option is intended for a lost or unused label.)

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My Account

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You can edit your name, password, credit card information, email notifications and email addresses in the My Account section.

To update other practice information, please contact support.

Sidebar

In the sidebar, which is available on any page, you have easy access to your cases, the link for submitting a case, a link for treatment setups that need approval and ClearCorrect's online Help Center which is filled with useful articles on the topic of clear aligner treatment. You can also access ClearCorrect's online store where you can purchase useful tools for treating clear aligner patients.  

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We hope you found this information helpful!

Until next time...

2017 Event and Trade Show Calendar

Here's a look at the shows we're attending this year.

ClearCorrect's 2017 Calendar of Events:

Yankee Dental Congress Booth #1540 Boston, MA - Jan. 26-28

AAO Midwinter Booth #305 Fort Lauderdale, Florida Feb. 10-11

Chicago Midwitner Booth #4247 Chicago, Illinois Feb. 23-25

PCSO Spring Booth #TBD Scottsdale, Arizona March 2-4

ADSO Orlando, Florida March 7-10

Pacific Dental Conference Booth #1704 Vancouver, British Columbia March 9-11

IDS Booth #60 Cologne, Germany March 21-25

Hinman Booth #11 Atlanta, Georgia March 23-25

AAO Annual Session Booth #2915 San Diego, California April 21-25

Smile Source Booth #TBD Nashville, Tennessee May 4-6

ODA Ontario Dental Association Booth #124 Toronto, Ontario May 4-6

CDA California Dental Association Booth #349 Anaheim, California May 4-6

The Dentistry Show Booth #H20 Birmingham, England May 12-13

ADC Australian Dental Congress Booth #171 Melbourne, Australia May 17-21

EOS European Orthodontic Society Booth #65 Montreux, Switzerland June 5-10

FNDC Booth #827 Orlando, Florida June 22-24

CDA California Dental Association Booth #TBD San Francsico, California August 24-26

RMSO Rocky Mountain Society of Orthodontists Booth #TBD Salt Lake City, Utah Sept. 8-9

CAO Canadian Association of Orthodontists Booth #TBD Toronto, Ontario Sept. 13-15

SiroWorld Booth #TBD Las Vegas, Nevada Sept. 14-16

AOS Booth #TBD Clearwater, Florida Sept. 14-16

SWSO/MSO/GLAO Booth #TBD New Orleans, Louisiana Sept. 14-17

SAO Southern Association of Orthodontists Booth #TBD Tampa, Florida Oct. 5-8

PCSO Pacific Coast Society of Orthodontists Booth #TBD Reno, Nevada Oct. 11-15

JOS Japan Orthodontic Society Booth #TBD Sapporo, Japan Oct. 18-20 

ADA American Dental Association Booth #2819 Atlanta, Georgia Oct. 19-21

SIDO Booth #12 Rome, Italy Oct. 19-21

DGAO Booth #TBD Cologne, Germany

MASO Mid-Atlantic Society of Orthodontists Booth #TBD Southhampton, Bermuda Nov. 2-5

MKS Booth #TBD Dallas, Texas Nov. 4-5

NESO North Eastern Society of Orthodontists Booth #TBD Boston, Massachusetts Nov. 9-12

Greater New York Dental Meeting Booth #TBD New York, New York Nov. 24-29

Japan Aligner Conference Booth #TBD Tokyo, Japan Dec. 7-8

Tech Tip: Anticipating potential problems in clear aligner therapy

It’s important to anticipate potential problems before you submit your case and decide what approach you want to take to address them.

Most cases are treatable with clear aligners. However, there are some issues you should keep an eye out for, including:

You can let us know how you want to address any of these issues in the Additional Instructions section when submitting a case.

Think about your treatment goals before you submit your case. Keeping the end in mind is the best way to get the outcome you want for your patient. Providing more information will lead to better treatment setups. We're happy to work with you to get the treatment plan you desire.

You can find more articles on this topic in our Help Center in the Prescribing a Case section.

We hope this information helps you submit & evaluate your future cases.

Until next time…

Tech Tip: Submitting a case with a smartphone

Did you know that you can submit a case with your smartphone? Some doctors prefer this option if they're taking the required photos using a phone.

Here's the process:

1. Login to the Doctor's Portal through Safari or other web browser on your smartphone

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2. Sign in and click "Submit a case" or click on the incomplete case submission (if completeting a case submission already started)

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3. Go through the prompts for submitting a case

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4. When on the step for uploading photos, click on "Select photos" and choose photos to upload from phone

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5. Finish remaining steps for submitting the case

The treatment setup for the case should arrive within a few days of submitting your case. The setup for the case can also be viewed and shared on your smartphone.

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We hope you found this information helpful!

Until next time...

Patient Financing through beWell by FTL Finance

We're very excited to announce that patient financing is now available for ClearCorrect through beWell by FTL Finance!

We spent some time looking at all the available options for patient financing and through careful consideration we're happy to partner with beWell by FTL Finance. We've negotiated to get you and your patients one of the best deals available for patient financing on the market. 

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beWell supports both the provider and the patient with competitive financing products: 

  • Two program options with no provider fees
  • 20-30% more approvals
  • A dedicated account manager to guide you every step of the way
  • An easy patient application process
  • No "gotcha" interest rates or prepayment penalties

Financing can be an important tool to profitably grow your practice. beWell financing compliments your existing financing options to support your success.

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You can find more information at bewellftl.com or by calling (855) 896-5333.

Registration usually costs $75, but ClearCorrect providers can register for free using the promo code CCFREE.

We hope you're as excited as we are about this incredible new option available for ClearCorrect providers!

Until next time…

Free Marketing Templates

Did you know that ClearCorrect offers free templates for marketing to your patients?

Patient email/mailer templates

Download these free email or mailer templates that you can send to your customer data base. These are designed so that you can personalize and edit them to your satisfaction. The less costly option would be sending the template via email with the added perk of watching your inbox fill up with appointment requests. We have designed a couple options for you, download just one or all of them if you like!

Here are some simple instructions for downloading:

  • Click on the image below to download a copy of the template
  • Open the template as a Microsoft Word Document (it should do this automatically)
  • Edit the template to your satisfaction; name, practice information, special offers, etc.
  • Copy and paste the Word document into an email
  • Send a test copy to yourself (make sure it looks right!)
  • Bcc the email to your mailing list

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Holiday templates

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Postcard templates

Download these free postcard templates to send to your customer data base. Choose any of the options below and personalize it to your satisfaction.

With these postcard templates you have a couple of options:

  • Download and send to your printer as-is and hand write addresses and offers
  • Download with Adobe Reader and type in your addresses and offers, then send to printer
  • Send download and address list and offer to your printer and have them add it in

Click on any of the images below to download a copy of the postcard template.

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Holiday postcard templates

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You can access these free downloads anytime in our Help Center. Happy patient hunting!

Until next time…

Tech Tip: Marketing tips from providers

ClearCorrect Promotional Items

We recently asked our providers for some of their marketing tips and we included some gems that we thought we'd share as well. We hope you find these tips helpful, coming into the holiday season!

  • "People recognize comparisons easily displayed on a vertical poster with pictures." (See our 'Case Types' poster available at store.clearcorrect.com.)
  • "Never sell dentistry. Educate the patient, and let them ask you for it."
  • "Once I get a referral, I have found it easy to convert them to paying patients. First, all of the patients love that I refer them for digital scans. Second, the patients are very impressed by the animation (Treatment setup). Third, I keep a fishbowl full of unused aligners so patients can see and feel them."
  • "We just did a big promo for 25% off that was a huge hit. Completely increased case acceptance and increased knowledge in our community of the service and where it is available."
  • "Asking all patients if they are satisfied with their smile, especially with tooth alignment. Taking photos of all patients."
  • "It's all about initiating conversations. The questions can come from my hygienists, assistants, front office staff, or myself."
  • "Put your whole team in aligners, brackets or retainers."
  • "Offer webinars which would provide education, benefits and potentially a stream of new cases."
  • "We promote ClearCorrect on everything we do: our web page, door hangers, posters in the office--even our business cards. Current upgrades to the ClearCorrect system are prominently mentioned in staff meetings. Our hygienist is on the alert to mention ClearCorrect to likely patient candidates."
  • "After each exam, my hygienist and I ask patients if they know about ClearCorrect. If they don't we explain it to them and show them the clear aligners. We explain to the patients how it works and how they or maybe someone they know could benefit from it."
  • "The main thing we do in our practice to promote ClearCorrect is to charge the same amount for either treatment (i.e. the same cost for aligner therapy or fixed appliances). A lot of times, patients are quoted a higher fee for aligners vs. fixed appliances, so they are more likely to start treatment with us because of our pricing model."
  • "I think it's really just a matter of confidence. If you confidently tell the patient that you have a solution for their smile that doesn't involve 'shots', 'drilling', and is a fraction of the cost of veneers, it's usually a done deal. I am careful not to pressure anyone--it's just presented as an idea. But i can't believe how many people have come back to me at a later time, after not being interested, and have decided to move ahead with treatment."
  • "I had a really nice sign made for my office to advertise ClearCorrect. I forwarded the graphics from your website and had SpeedPro make a sign that shows nicely from the outside of my office, but doesn't show from the inside. From the waiting area you can look right out the window, with no advertising visible. I really like it."

Check out our Help Center for more information on the topic of marketing and practice building. Our online store also has great promotional items for your practice.

Until next time...

Buy the Marketing Kit today!

3D Printing in Dentistry

ClearCorrect 3D Printed Model

3D Printing is incredible. It’s like magic—dream up a thing, digitize it, and it appears.

But it’s not just great for making wrenches for Shaq.

Five years ago, ClearCorrect moved from using gargantuan milling machines to using 3D printers to create dental models. Since then, it’s completely reshaped our manufacturing process and allowed us to make better aligners faster than ever before.  Now, our facility in Round Rock, Texas is home to the largest bank of 3D printers in the world.  (Read more about our journey into 3D printed models here.)

As 3D printers become more affordable and approachable, folks in the dental industry are exploring their potential to improve quality and efficiency in dental restorations and tools.

Recently, Robert Elsenpeter at Digital Esthetics asked our Vice President of Products, Paul Dinh, for his thoughts on the future of 3D printing in dentistry.

“In five years, we can hope to make final restorations on 3D printers,” Paul Dinh, Vice President of Products at ClearCorrect adds. “In 10 years, we may have plastics with different colors and strengths designed specifically for different appliances.”

 “Hopefully in fifteen years, we can expect printing plastics will last longer, be lighter and be more esthetic,” Dinh says.

Check out the full Digital Esthetics article here

A lot goes into 10 years in business...

ClearCorrect began as a little family business in Dr. Pumphrey’s office to service his patients. Now, after 10 years, we have over 20,000 providers globally.

We didn't do it alone—we want to thank all our doctors who have been with us through thick and thin. It’s through your support that we’ve come this far and we’re proud to be on your team.

We made a little video to celebrate our journey and to take a look at what the next ten years may hold.

Happy holidays!

Case Study: Clear Aligner Therapy with ClearCorrect and CEREC

CEREC and ClearCorrect

Dr. Matthew Parker discusses how he pairs ClearCorrect and CEREC to improve his workflow and efficiency with clear aligners.

Continue on to Dental Products Report to learn more about Dr. Parker’s process and results.

 

Dr. Matthew ParkerDr. Matthew Parker loves dentistry. He is committed to providing the same level of care to each patient that he would to a member of his own family. He enjoys attending continuing education courses and is always looking for new ways to improve the quality of the dental work he provides.

Dr. Parker is a member of the American Dental Association, Arizona Dental Association, Academy of General Dentistry, International Congress of Oral Implantologists, American Association of Endodontists, and the Academy of Osseointegration. Dr. Parker is enthusiastic about technology and what those advances have done for dentistry. He continually seeks to stay abreast of the new topics in dentistry and is passionate about discussing the best treatment options for his patients.

Dr. Parker also serves as a mentor for cerecdoctors.com. In this role he helps educate other dentists about CEREC technology and its applications. Dr. Parker loves digital dentistry and is always excited to discuss this and learn with others.

Find out more about Dr. Parker and his practice at www.arizonafamilydental.com