Mayor Parker recognizes ClearCorrect

Houston mayor Annise Parker held a press conference last week to recognize ClearCorrect and the other Houston honorees on the Inc. 500 list.

Our own Dr. P was on hand to say a few words.

If you like city council meetings, you'll love this!

8/31/11 Mayor's Press Conference

Tech tip: A word from the account reps, part 2

Last week, we promised you more tips from our lead account reps: Rachel, Colleen, Katy, & Felicia.

Guess what this week's topic is?

[SPOILER ALERT] That's right, more tips from Rachel, Colleen, Katy, & Felicia!

5. Unclog the internet tubes

  • If you're having trouble emailing photos to us, you can either submit your case online, split the photos across multiple emails, or resize your photos.
  • No, it's not deja vu... We sent some helpful links on this topic just a couple of weeks ago. If you missed it, check out our previous post.

6. Marvin has a posse

  • It's usually best to talk to your own rep when you can, but if you have trouble getting through, you can call a group extension to reach the first available representative who handles your area.
  • Our account reps all answer the phone here in Houston, but they're split roughly by time zone into three groups:
    • Western: x2903, 8-5 Pacific (9-6 Mountain)
    • Central: x2902, 8-5 Central
    • Eastern: x2091, 8-5 Eastern
  • Here's a map of the account rep service areas:

Time Zone Map

7. The cool, refreshing taste of webinar

  • Did you know that you and your staff can take a free refresher webinar any time?
  • Email Maxi, our provider training director, at mparilli@clearcorrect.com to set up an appointment.

8. Ship, then schedule

  • We highly recommend that you do not schedule your patient's fitting appointments until the aligners have shipped. You can save yourself a lot of grief by waiting for the shipment notification email.
  • Until you get an actual tracking number, all of our projected shipping dates are just estimates. Many a patient has had to leave the dentist's office empty-handed because of a prematurely-scheduled appointment.
  • We try to ship your aligners a week or two before you need them, but there are a lot of factors that can affect the exact schedule. 

9. Doesn't it feel good to pay less?

  • Did you know that when you submit 5 cases or more per quarter, you automatically get a discount on your cases for the next quarter? It's called Five for Five. Ask your account rep for details.

Have a great Labor Day weekend, everyone! Until next time...

Tech tip: A word from the account reps

Our account reps asked me to pass along a few tips today. But before that, we have a small announcement to make:

Group photo of ClearCorrect employees with the caption "WE'RE #1!"

No, we're not bigger than "the other guys" yet (not by a long shot), but according to Inc.magazine, we are "America's Fastest-Growing Health Company." How cool is that?

In the Inc. 500|5000 list, we came in #1 in the health industry, and #17 overall.

We couldn't do it without our providers. Thanks for your support.

Okay, enough crowing. Here are a few bits of advice that Rachel, Colleen, Katy, & Felicia (our lead account reps) wanted to share:

1. We can't recognize your patient's teeth

  • Always include a form with your impressions. If we can't identify who they belong to, that's not good for anybody. You can include a completed case submission form by printing it with your shipping label at the end of the submission process, or you can fill out a records submission form.
  • Be sure to enter your patient's name correctly. Play close attention to capitalization and spelling. It'll be printed on the patient's aligner bags just the way you type it in.

2. Stick to the 3-week schedule

  • Try not to let your patients jump ahead, because this usually results in a midcourse correction.
  • If you find that the next aligner is not seating properly, don't be afraid to go back to the last step and let them wear it a little longer. This suggestion has helped many doctors who have called us about this issue.

3. Be prepared to pay for your case upon submission

  • This will help to avoid production delays.
  • If you're not paying yet because you're waiting for confirmation from your patient, just let us know and we'll stop bugging you. :)

4. Don't be scared to talk to us

  • If you receive a call from us, relax. We're not calling to sell you anything. Your account rep will probably call from time to time to review your account, keep you up to date, and address your questions.
  • Feel free to let us know how often you want us to call.

That's it for now. Next week, we'll have five more tips from your account reps, so stay tuned. Until next time...

ClearCorrect: America's fastest-growing health company

Inc. magazine just released their annual list of the fastest-growing companies in America, the Inc. 500

Guess who came in at number 17?

That's right, a little aligner company called ClearCorrect.

According to Inc., we're the fastest-growing health company in America, and also #1 among companies run by black entrepeneurs.

Very cool.

Radio interview about ClearCorrect

Our senior VP of public affairs, Anthony Penketh, recently sat down with Price of Business host Kevin Price to discuss ClearCorrect.

Here's the audio from that interview, conducted August 17, 2011 on 1070 AM KNTH.

Tech tip: What to do if you can't email photos

Today's tip is all about submitting photos to ClearCorrect.

Actually, before we start that, let me pass on an urgent request from Katrina, who receives all of our new case submissions:

Please remember: ALWAYS include a form when you send anything to ClearCorrect. If it's a new case, include a case submission form. If it's a midcourse correction, a refinement, or just impressions or photos, there are forms for that too. Even if you submit a case online, ClearComm can generate a completed case submission form for you: print a copy and include it in the box. Thank you!

Very good advice. OK. Back to photos.

As you probably already know, we need photos & x-rays for every case. There are a few different ways you can send those in to us:

  1. Upload them to ClearComm when you submit a case online.
  2. Email them to photos@clearcorrect.com.
  3. Include them in the box with your impressions.

Submitting online is going to be the preferred solution going forward, but you can still use whichever method works best for you.

If you choose to email photos, you should be aware that some doctors have had trouble sending emails with several large photos attached. This is not a problem unique to ClearCorrect. Modern cameras have way more megapixels than they need, and their photos take up a lot of space. If you try to attach 8 super high-resolution photos to one email, it's probably going to be too big to go through.

(For reference, we can accept up to 25 MB of attachments at a time. However, your email provider may only allow you to send 10 MB at a time, or even less. If you try to send more than your email provider allows, it'll fail before it even gets to us.)

If you run into this problem, don't despair. There are a few ways to work around it:

  1. As we already mentioned, you can submit your case on ClearComm or send prints along with your impressions. You can't upload photos for existing cases yet on ClearComm, but we're working on it.
  2. You can split the photos across multiple emails. Try sending 4 photos at a time instead of 8. If that doesn't work, try sending 3 or 2 or 1 at a time to find out what your email provider allows.
  3. You can reduce the size of your images. You can do this manually with a program like MS Paint, Image Resizer, or Preview. Or, most operating systems and email programs can resize photos automatically for you when you attach them to an email. Here are walkthroughs for a few:

Whichever method you use, don't forget to include your patient's name and/or case number in the subject of your email.

Next week, we'll start a new series of tips submitted by our account reps. Stay cool until then (and please don't forget your forms, for Katrina's sake).

Competent totem awarded to Carl Jonard

Meet Carl.

Carl is...well, he's my boss, so I'll have to be careful how I put this:

Carl's a stickler. There, I said it.

He's the creative director here at ClearCorrect, and he's an excellent designer. And if I had a dime for every mistake I've made that he has caught and corrected before it goes out the door, I'd be able to backstroke in them like Scrooge McDuck. But what makes Carl exceptional—and what makes him the winner of the yardstick of quality, the Competence totem—is not how many typos he catches, or how many mismatched colors he spots, or how many programming bugs he fixes. It's that he's a thinker. He has foresight and a sense of practicality that I've rarely witnessed anywhere else. He thinks so clearly and communicates those thoughts so succinctly, it makes you think that there's a right answer, a right course of action, in even the murkiest situations. This is what continually impresses us about him. And Carl doesn't just apply that clarity of thought to design and communication; he often shares really deep insights into how we can create a better overall experience for our doctors. He goes consistently above and beyond his duties to improve our company, and this is a value we hope one day will be instilled in each ClearCorrect employee: an uncommon level of competence.

Yes, if every ClearCorrector could somehow become Carlized, there's just no limit to what we could do.

Thanks Carl, for being so good, you're scary.

Seriously man, you intimidate the bejeezus out of me.

Playful & Fun totem awarded to Martin Gonzalez

Our vision for our doctors is that they would find in us a company that can exceed all of their expectations, especially in customer service. When they look at us, we want them to see a company they want to work with, who they feel they have a personal relationship with.

Our vision for our employees is for them to have a job that is fulfilling and fun. Ultimately, if we're having fun, then running a company that's personable and unique will be easier. In fact, it should be almost effortless.

One of the guys who "gets" it, who really works to make this vision a reality, is Martin Gonzalez, our estates manager.

Say Hi, Martin.

Don't get me wrong, when it's time for business, Martin hops to it. He's a very effective manager, but he's a manager you want to be around because he's always going to make your life just a little more fun. We all love him for that (that, and his dodgeball prowess), and we chose to thank him with a green squishy football. Mostly so we could see him do this pose:

Economical totem awarded to Paul Dinh

When you think of being economical, you probably think of money (it's okay; I do, too). But really, there's a lot more to it than that. At the core of it, being economical is about being conservative, careful, and effective. It's about doing more with less—maximizing output from a limited input. It's about limited time, space, labor and/or materials yielding the greatest quality and the greatest quantity of a product.

All that said, the totem is still a piggy bank, and it belongs to our Chief Technical Officer, Paul Dinh.

Paul started our company with Dr. Pumphrey way back in the day, and while Paul isn't making aligners in his garage anymore, the way he conserves resources, you'd think he doesn't know that. Paul is always studying the best way to do everything—making models, making aligners, moving teeth—he's made efficiency his biggest concern.

Flexible totem awarded to Melleny Penketh

Remember how we told you we're still a pretty small company? One of the best things about being small is you get to be flexible—the ship's not too big to change course. But being a flexible company means finding flexible people, and let me tell you, they don't exactly grow on trees. Lucky for us, we've got Melleny.

Mel—not unlike the gooey substance that fills the "be flexible" totem—will take any shape we need her to in order to help the company move forward. And she's proven it time and time again over the last few years: from gathering official documents and jumping legal hurdles to organizing schedules, Mel has been on-the-spot with everything we've needed. We can't thank her enough for being so adaptable, but this totem is a start.