New features for 2015

Earlier this year, we started offering ClearCorrect aligners in Canada and Australia.

In those countries, we took the opportunity to test some features that doctors have requested for a long time. Now we’re getting ready to share those improvements with our U.S. doctors.

We’re rolling out a host of changes over the next few months, including…

Free, no-committment case submission

Today, you pay in full upfront when you submit a case. Starting soon, you'll be able to submit your prescription and records for free and receive an animated color treatment setup with details of every step within a few days.

It's that easy. You don’t even have to select a case type (unless you want to). There's no cancellation fee, and you don't pay anything unless and until you approve the treatment setup.

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Bigger phases

Our phases have always been limited to four steps. Now that’s changing.

All of the aligners for Limited 6 and Limited 12 cases will ship up front, while aligners for Unlimited cases will be shipped in phases of up to 12 steps each.

The new default wear schedule will be two weeks per aligner, but you’ll be able to request a 3-week, 2-week, or even 1-week wear schedule, and dispense as many aligners as you see fit at each appointment.

Faster Phase 1 delivery

Right now, we start work on a Starter Kit as soon as we get your records, and ship Phase 1 a few weeks later.

We've heard your feedback—when these changes go into effect, we’ll start making Phase 1 as soon as you approve the treatment setup. Instead of sending a separate shipment of starter aligners, the first set of aligners in Phase 1 will be staged with reduced movement to gently acclimate your patient to treatment. All of the goodies from the Starter Kit will be included with Phase 1 as well.

Simpler revisions

Currently, there is no set fee for requesting a revision, but you may have to pay for additional four-step phases for $240 each. The total cost varies depending on your case type, how many steps you've already received, and how many more steps you need. Complicating things further, you can’t be sure how many steps you'll need or how much it will cost at the time you request your revision.

We're making this easier. For active Limited 6 and Limited 12 cases, any revision will incur a flat fee of $120. As always, revisions and replacements for active Unlimited cases will be free.

Soon, you’ll even receive a treatment setup representing the exact changes planned for every revision.

And more…

Those are just a few of the improvements we're making over the next few months. Other changes include:

  • $25 discounts for cases submitted with intraoral scans
  • Volume discounts starting at 5 cases (of any type) per quarter
  • Dedicated technicians assigned to frequent users
  • More affordable retainers and replacements
  • Sequential step numbering
  • Support for alternate dental notation
  • More detailed tooth charts
  • Bundled shipments
  • A revamped support center

We plan to transition the first U.S. providers to the new terms & conditions within the next few weeks. We'll gradually transition more doctors until these changes are rolled out to everyone. Most of these changes won’t affect your existing cases—those will still be shipped in four-step phases on their current wear schedule, and revisions, replacements, and retainers for those cases will be handled under the existing terms & conditions.

Case evaluations and eval + setups will be discontinued, as those services are now included with every case at no additional charge. Lab fees for Limited 6 and Limited 12 cases will remain unchanged, while Unlimited lab fees will increase by $100. Some restrictions may apply—full details will be available in the updated terms & conditions once these changes roll out to you.

If you have any questions, give us a call at (888) 331-3323.

2015 workshop schedule

If you or someone you know is interested in learning about clear aligners (whether for the first time or just refreshing your knowledge), check out one of our upcoming workshops.

They're hosted by ClearCorrect founder Dr. Willis Pumphrey, who has over 2,000 clear aligner cases under his belt. The workshop is good for 8 hours of CE credit, and features interactive demonstrations covering a wide varitey of scenarios.

Workshops_All-1

Upcoming workshops include:

This one-day workshop is fast-paced, thorough, and hands-on. Dr. Pumphrey is an engaging host and is known for injecting humor into his workshops. After you're done, you'll know how to identify candidates for clear aligners, diagnose their needs, oversee their treatment, and more.;

We hope to see you at one of the workshops!

ClearCorrect is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing dental education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 4/1/2015 to 3/31/2019. Provider ID 304173.

 
 

Tech Tip: New Video - Ideal Occlusion

Here's the next video in ClearCorrect's orthodontic training series—Ideal Occlusion.

From Dr. Edward Angle's bite relationship classification system to Dr. Lawrence Andrews' six keys to ideal occlusion, you'll find out how to identify ideal occlusion. 

Check it out!

Ideal_Occlusion_Image

ClearCorrect at the 2015 Florida Dental Convention

If you or someone you know has been wanting to attend a ClearCorrect training workshop, you can check out our schedule here. Or you can call us at 888-331-3323 and ask to speak with one of our representatives if you have any questions or would like to reserve your seat.  

If you’ll be in the southeastern US this summer, ClearCorrect founder Dr. Willis Pumphrey is presenting a course at the 2015 Florida Dental Association Convention on June 13.

We’d love to see you there!

Shipping Impressions: Dos and Don’ts

We love all the cases you've been submitting to us!

Here are some tips on shipping impressions to ensure they arrive in the best possible condition.

When sending in your patient's impressions:

DO:

Ship your patient's impressions in a durable cardboard box.

The brown boxes that we use to ship aligners to your office are designed to be re-used to ship impressions, but we’re not picky—you can use any appropriately sturdy corrugated carton. Boxes that are made to stand up to the rigors of a FedEx truck can prevent loss or damage of your patient's impressions. Nobody wants to waste time and money calling a patient back in unneccessarily.

DON’T:

Please don't ship impressions in a green ClearCorrect box.

These chipboard boxes are made to be stored on a shelf, not shipped across the country. They're not durable enough to reliably protect impressions from loss or damage. These boxes also sometimes have labels attached to them which could include confidential medical information.

 

Remember, if it’s brown, ship it down. If it’s green, keep it clean.

Er, something like that. We’ll keep working on a better mnemonic. Until next time…

Tech Tip: New help center & support features

We're rolling out some new support features to service you better.

First, you may notice a new "Help" button in the lower-right corner of every page on the doctor's portal:

help-button

Clicking this gives you a quick shortcut to search for assistance with any topic:

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If you can't find what you're looking for there, you can send our support team a message, and they'll get back to you as soon as they can.

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Of course, you can also still email us at support@clearcorrect.com, or call us at (888) 331-3323.

We're also migrating all of the content from our wiki to a new help center, located at:

support.clearcorrect.com

The new help center is integrated more closely with our overall support system, so it will continue to be updated as we assist doctors with common (and not so common) issues.

If you have trouble finding anything on the new site, please let us know.

Until next time…