Tech Tip: Keeping your patient on track

Your patient just bought a one-way ticket to Straight Tooth City. Here are a few tips for conducting the ClearCorrect train to arrive on schedule without getting derailed.

  1. Set up an incentive for the patient. For example, you can offer a free cleaning or whitening when the patient finishes their treatment.
  2. Explain osteoclastic and osteoblastic activity. By not wearing the aligners 22 hours a day, the teeth are being moved back and forth, which disrupts this bone activity.
  3. Make sure your patient is wearing their previous aligner when they come in for their appointment.  Check how it is seating. It should sit flush with the incisal edges of the teeth, and should be loose after three weeks of wear.
  4. Suspect non-compliance if your patient starts missing appointments and/or frequently reschedules. Re-incentivize your patient as needed. Use the original treatment setup to remind the patient of their end goal.
  5. Emphasize the importance of good oral hygiene. Poor dental hygiene can hinder your progress.
  6. Compare each moving tooth to the setup at each appointment. Ensure the tooth is moving according to plan. You can refer to our wiki for help with stubborn movements.
  7. Keep an IPR tracking sheet. Record everything. By keeping track of these things, diagnosing future issues will be easier.
  8. Check your compliance checkpoints. Gaps that have not closed may be a sign that the aligner has not been worn long enough. If you suspect non-compliance, give the aligner another week or two.
  9. Insert the next aligner in the office and make sure it fits. If there are gaps on the incisal edges, check the setup. It's likely the teeth need a few days to move into position before the aligner will seat. Chewies are useful for increasing pressure on the aligner

That's it for now! If you have any tips on how you keep your patients on track, we'd love to hear them. As always, you can share your approach by replying to this email. 

Tech Tip: New video - How to place engagers

Engagers are handy composite bumps placed on the surface of the teeth to help aligners achieve difficult tooth movements. Think of them as handles that give the aligners greater leverage. In our new tutorial video, we'll take you through the steps necessary to place engagers on your patients' teeth.


We hope you found this video tutorial useful. If you have any questions at all, give us a call at 888-331-3323, or visit our Wiki online

For written step-by-step instructions on how to place engagers, click here

Tech Tip: New IPR tutorial video

Interproximal reduction is a technique that removes small amounts of enamel from the edges of crowded teeth, which gives them the room they need to align. After watching our new and improved provider training video, you'll have a good understanding of how to perform this useful procedure.

Check it out:


We hope you found this video tutorial useful. If you have any questions, give your ClearCorrect representative a call at (888) 331-3323. 

We’re switching to FedEx

If you notice a new delivery guy bringing ClearCorrect phases to your office, there’s a good reason. We’re switching from UPS Ground to FedEx Ground for most shipments.

Starting this week, when you submit a case or order a shipping label on ClearComm, you’ll be offered a FedEx label instead of a UPS label. Print it out and drop the package off at any staffed FedEx shipping location.

Find a FedEx shipping location near you

For now, you can choose whether to use UPS or FedEx for shipments to ClearCorrect. We expect to transition all of our shipments to FedEx over the next few weeks.


Please contact our support team at (888) 331-3323 if you need any assistance with this transition. Thanks!

FedEx Ground delivery time from ClearCorrect

Shipping times from ClearCorrect

FedEx Ground delivery time to ClearCorrect

Shipping times to ClearCorrect


Clear aligner workshops available


ClearCorrect will be hosting a series of clear aligner workshops for doctors who want to learn or refresh their understanding of the subject.

The host of these workshops is ClearCorrect founder Dr. Willis Pumphrey, who has over 2,000 clear aligner cases under his belt. The workshop is good for 8 hours of CE credit, and features interactive demonstrations covering a wide variety of scenarios.

Our upcoming workshop time and location is:


This one-day workshop is fast-paced, thorough, and hands-on. Dr. Pumphrey is an engaging host and is known for injecting humor into his workshops. After you're done, you'll know how to identify candidates for clear aligners, diagnose their needs, oversee their treatment, and more!

A couple of nearby attractions include LegoLand, Disneyworld, etc.

Special pricing for ClearCorrect providers

$1195  Full workshop (includes one assistant)

$1095  Full workshop (with additional discount for dental society members)

$125  Additional cost for each assistant

Click "more information" below to request details. Or, if you're ready to save your seat, click "Purchase now". 

More information Purchase now

Or call (888) 331-3323 x200


Approved PACE Program Provider



Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement.


4/1/2013 to 3/31/15


Provider ID 304173


Tech Tip: Top 6 tips from our support team

This week, we're sharing the top 6 tips from our support team:

  1. Take close-up, in-focus photos. The photos should clearly capture the full details of the arches in and out of occlusion, all the way back to the rear of the molars. Use a good camera in conjunction with cheek retractors and intraoral mirrors.
  2. Check your impressions for imperfections like voids, bubbles, poorly-defined gum lines, unclear distal molar areas, etc. If the impressions aren't accurate, it's pretty likely that treatment won't work as planned. Learn what makes a good impression on our wiki.
  3. The submission form is your chance to explain what is happening with the case and what you want to accomplish.  The more details you provide on the submission form, the better. Do you want engagers to be placed on the lingual side of the teeth, or avoided altogether? Are you going to extract teeth before treatment begins? Do you want pontics? Or bars to fill the gaps between teeth? If you don't tell us what to do, we cant guarantee it's going to happen.
  4. Carefully review the treatment setup before hitting "accept." Evaluate each step of treatment to confirm that it matches what you want to prescribe for your patient. Examine the models for issues that might affect the treatment outcome. If you approve a setup with misshapen teeth or incomplete molars, that's what you're going to get in your aligners. Don't set yourself up for an unpleasant surprise down the line.
  5. When you request a revision, clearly restate what you are trying to accomplish, and what you want to change. It’s almost always best to submit new impressions or scans for a revision, so we can match the exact position of the patient's teeth. If that's not possible, and if the aligners  fit  well, we can use the existing models. But if the patient's teeth haven't been tracking, they may not be accurate.
  6. Remove engagers before you take new impressions. Engagers can cause tears and pulls in the impression material. Don't remove the engagers if you're requesting a revision based on existing models—we'll stage the case under the assumption that the existing engagers are still there.

That's it for today. Until next time…

Now in store: free patient email templates

Need help with quick promotional ideas for your office? Download a free email letter that you can send to your customer database. The email template is designed so that you can personalize and edit it to your satisfaction. Once sent, you can watch your inbox fill up with appointment requests. We have designed a couple options for you. Feel free to use whichever you like - or all of them.

Click the image below to view the patient email templates on our store:


 Happy patient hunting.

Until next time...

Standalone treatment setups

If you have a patient willing to commit to treatment and you're confident you know which treatment option is right for them, your job's easy. Just send us your scans or impressions and start the case.

But sometimes, if your patient wants more information before starting treatment, or if you want to see what the final result of treatment might look like, choosing a standalone treatment setup might be the right choice for you.

In the newest addition to our provider training series, we'll explain how a standalone treatment setup can put your patients' minds at ease and help you choose which treatment option is best for them.

We hope you found this video guide useful. If you have any questions or recommendations for future videos, we'd love to hear from you. Give your representative a call at 888-331-3323.

New video: what's in the Starter Kit?

Back in June, we began shipping the Starter Kit with every new case. You can read the original announcement here.

We've made a new video that shows you what's inside the Starter Kit, and how to use it. Give it a watch:

We hope you found that video useful! If you have any questions about the Starter Kit (or anything else for that matter), give your representative a call at 888-331-3323. 

Until next time...

Tech tip: treatment setup troubleshooting

If you're experiencing trouble viewing the treatment setup, take a look at the following troubleshooting guide. Also, remember that the loading time of the treatment setup may vary depending on the speed of your computer. While the left side of the screen says, "loading", keep an eye on the progress bar below the model to see how much longer you have to wait.

As a reminder, the new treatment setups cannot yet be viewed on Apple mobile devices, like the iPad or iPhone.

If you cannot view the treatment setup even after downloading and installing the required Adobe software, try the following:

1. Open up the treatment setup again for this patient. Once it has loaded go to the top, click “Edit”, then select “Preferences”


2. Once the new window has opened, select “3D & Multimedia”


3. Once that has been selected, under “Preferred Renderer” select “DirectX 9”


4. Then, under “Optimization Scheme for Low Framerate,” select “None”


5. Click “OK,” close the Adobe Reader program. Then reopen the treatment setup.

This should get it working. If this process helped you get your treatment setups displaying properly, let us know! 

While we're on the subject...

If the models occasionally flicker, you can fix it by adjusting your settings. In Adobe Reader, go to Preferences > 3D & Multimedia and change Optimization Scheme for Low Framerate to None.


Until next time, enjoy your Labor Day weekend!