Competent totem awarded to Carl Jonard

Meet Carl.

Carl is...well, he's my boss, so I'll have to be careful how I put this:

Carl's a stickler. There, I said it.

He's the creative director here at ClearCorrect, and he's an excellent designer. And if I had a dime for every mistake I've made that he has caught and corrected before it goes out the door, I'd be able to backstroke in them like Scrooge McDuck. But what makes Carl exceptional—and what makes him the winner of the yardstick of quality, the Competence totem—is not how many typos he catches, or how many mismatched colors he spots, or how many programming bugs he fixes. It's that he's a thinker. He has foresight and a sense of practicality that I've rarely witnessed anywhere else. He thinks so clearly and communicates those thoughts so succinctly, it makes you think that there's a right answer, a right course of action, in even the murkiest situations. This is what continually impresses us about him. And Carl doesn't just apply that clarity of thought to design and communication; he often shares really deep insights into how we can create a better overall experience for our doctors. He goes consistently above and beyond his duties to improve our company, and this is a value we hope one day will be instilled in each ClearCorrect employee: an uncommon level of competence.

Yes, if every ClearCorrector could somehow become Carlized, there's just no limit to what we could do.

Thanks Carl, for being so good, you're scary.

Seriously man, you intimidate the bejeezus out of me.

Playful & Fun totem awarded to Martin Gonzalez

Our vision for our doctors is that they would find in us a company that can exceed all of their expectations, especially in customer service. When they look at us, we want them to see a company they want to work with, who they feel they have a personal relationship with.

Our vision for our employees is for them to have a job that is fulfilling and fun. Ultimately, if we're having fun, then running a company that's personable and unique will be easier. In fact, it should be almost effortless.

One of the guys who "gets" it, who really works to make this vision a reality, is Martin Gonzalez, our estates manager.

Say Hi, Martin.

Don't get me wrong, when it's time for business, Martin hops to it. He's a very effective manager, but he's a manager you want to be around because he's always going to make your life just a little more fun. We all love him for that (that, and his dodgeball prowess), and we chose to thank him with a green squishy football. Mostly so we could see him do this pose:

Economical totem awarded to Paul Dinh

When you think of being economical, you probably think of money (it's okay; I do, too). But really, there's a lot more to it than that. At the core of it, being economical is about being conservative, careful, and effective. It's about doing more with less—maximizing output from a limited input. It's about limited time, space, labor and/or materials yielding the greatest quality and the greatest quantity of a product.

All that said, the totem is still a piggy bank, and it belongs to our Chief Technical Officer, Paul Dinh.

Paul started our company with Dr. Pumphrey way back in the day, and while Paul isn't making aligners in his garage anymore, the way he conserves resources, you'd think he doesn't know that. Paul is always studying the best way to do everything—making models, making aligners, moving teeth—he's made efficiency his biggest concern.

Flexible totem awarded to Melleny Penketh

Remember how we told you we're still a pretty small company? One of the best things about being small is you get to be flexible—the ship's not too big to change course. But being a flexible company means finding flexible people, and let me tell you, they don't exactly grow on trees. Lucky for us, we've got Melleny.

Mel—not unlike the gooey substance that fills the "be flexible" totem—will take any shape we need her to in order to help the company move forward. And she's proven it time and time again over the last few years: from gathering official documents and jumping legal hurdles to organizing schedules, Mel has been on-the-spot with everything we've needed. We can't thank her enough for being so adaptable, but this totem is a start.

Open & Transparent: The Game

The third core value game was all about communication—thoughtful, quick communication.

The game goes like this: you draw a card and run back to your team. You then have to get your teammates to guess the word or phrase at the top of your card, without using any part of that word or any of the words listed below. Maybe you've played a similar game: Taboo!

We thought it was a great game to help sharpen our minds and flex a little creative muscle in our speech.

Check out the impeccable technique of our 8 teams in action. Apparently, leaning forward is key.

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Open & Transparent totem awarded to Paula Clark

Our first three core values are all about how you are when you interface with others. Service obviously depends on interaction with others. Passion is something you wear on your sleeve, a trait that, if you have it, should be evident to others when they speak with you.

But the first two values are cheapened if the third value isn't there. Being open & transparent is so important in doing business with others, especially these days, when the public distrusts larger companies more and more.

Paula Clark has done an exemplary job in being open and transparent with everyone she does business with. She's our director of disbursements, and her fastidiousness and honesty have set a standard for us here at ClearCorrect to follow.

Some of Paula's coworkers and friends would seem to agree:

She has a great relationship with everyone she works with. She is very helpful to people who are new or are learning the purchasing system.

She has developed great relationships with our vendors.

Paula is open to new ideas and new ways of doing things and with our company constantly growing and changing, this is an invaluable ability.

In working with money you are constantly asked for information. Paula keeps her area open and transparent to executives who need financial information.

She knows the sound of angry typing and always tells me not to hit “send” until I get back from lunch Smile

She is one of our hardest working employees and she definitely deserves this Core Value Totem.

Thanks for showing us how it's done, Paula.

Core value #3: Be open & transparent

Trust depends on openness, respect and humanity.*

—Daniel H. Pink, bestselling author

*Excerpt from “My challenge to you: only speak like a human at work

We’re lucky. We get to be something many companies don’t—we get to be real people.

Real people have names and faces. They have friends and families, real lives full of real life. They matter. They have something worth working for.

Real people aren’t perfect. They have flaws. They make mistakes and learn from them. They improve. They have something worth striving for.

Real people have opinions and values, something to speak up about. They agree with some and disagree with others. They have something worth standing for.

And real people have hopes and dreams. They have faith. They have passion. They have a certainty anything is possible. They have something worth fighting for.

There’s a lot of worth in being real, down-to-earth, shamelessly genuine people. We can count ourselves among them as long as we're open and transparent. 

So let's show the world who we really are. People will trust and respect us more when they see we’re real people—no different than them.

Passion totem awarded to Daniel Cantu

We're not a big dog. If the competition is a Saint Bernard, then we're probably like a Jack Russell Terrier. They may be big and powerful, but we more than make up for that with our energy, our vigor—our passion. (And ingenuity too, but that's more of a collie-like trait, which doesn't really fit in this analogy.)

Since we've started up on these core values, I've noticed that we've got a lot of people here who go the extra mile, who get energized when you present them with a challenge. These are the kind of people we like to see at ClearCorrect—people who, if you give them a challenge, they kick it into high gear.

This is how Daniel Cantu is. One of our most experienced sales reps, Daniel's the winner of our second totem, and it's not too hard to see why:

"He’s been with the company since the beginning and he’s stuck it out through thick and thin."

"He’s shown an interest in learning several different areas of the company so he can pitch in and help whenever needed."

"He’s a fighter—when met with obstacles, he works hard to overcome them."

"He owns in tug-o-war."

“He’s a Marine. ‘Nuff said.”

So of course Daniel deserves the boxing gloves—commemorating a fighting spirit—and you can't say they don't look good on him.

 

Core Value game #2: Tug-o-war

The second core value game was represented by a very passionate game: Tug-o-war!

We assembled 8 teams and they battled through out the week in a tournament-style bracket, each team passionately pulling the ropes as if we were pulling away from the competition.

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Core value #2: Be passionate

It's not the size of the dog in the fight, it's the size of the fight in the dog.
—Mark Twain

We’ve measured it. We’ve weighed it. We’ve counted and quantified it. And if the bumps and bruises weren’t proof enough, we’ve now settled it.

We’ve got fight.

It turns out, our fight is an old-school model—vintage. It’s larger than most you’ll see today. Solid and well-built, from a time before they started making them all plastic and compact. It runs a little loud. It runs a little rough. But it’ll plow over anything in its path.

Our fight will take us wherever we want to go. We just have to fuel it. Lucky for us, it runs on something cheaper than gasoline and in far greater supply: passion.

So let’s top off the tank and go for a ride. With a fight our size, no one can stop us.