Tech Tip: New video - Treatment setups

The latest video in our Basics of ClearCorrect series demonstrates how to view & approve a treatment setup, updated for our current terms & conditions.Check it out:

Until next time…

Tech Tip: Video - How to Submit a Case

As you're probably aware, you no longer have to pay for a case before you submit it.

We've released an updated version of our video, How to Submit a Case, to cover this and other changes. Check it out:

Evals are dead; long live evals

You may have seen that the old Case Evaluation and Eval + Setup options are no longer available. If you liked this service, choose Recommend a Case Type instead. You'll get a much more accurate evaluation for free, including 3D models and an exact step count. You do need to submit all required records for this service (including impressions or scans)—we aren't assessing cases based only on photos.

Photos

As a reminder, photos from these eight angles are required for every case:

  • Full face (smiling)
  • Full face (not smiling)
  • Profile (not smiling)
  • Upper occlusal view
  • Lower occlusal view
  • Right lateral view
  • Left lateral view
  • Front view

If you have any questions, check our Help Center, or contact one of our support reps, who are eager to assist you with anything you need.

Until next time…

Tech Tip: New features for retainers

Traditional orthodontic treatment isn't over when the braces come off, and clear aligner therapy is no different. After straightening their teeth, patients need to wear a retainer to prevent them from relapsing.

Here's how to order retainers for your patients:

At the end of treatment

After the final phase has been delivered, you'll see "Request final retainer" at the top of the case page on ClearComm.

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You can base your retainer order off an existing step new impressions ornew scans. Depending on the method you are using (impressions or intraoral scans), you'll be presented with options to either upload your scans or ship your impressions after you submit your retainer request.

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One of our new features is the ability to order multiple retainers at once.

The first set of retainers in each order costs $100, plus shipping. Additional sets can be ordered at the same time at a significant discount—just $30 each. (These costs are the same whether you're treating one arch or two, ordering standalone retainers, ordering final retainers for an open case, or ordering new retainers for a closed case.)

The $100 initial retainer fee and shipping costs will be waived for the first set of retainers ordered for a case, if the case has never been closed. Basically, you can get one set of retainers free if you place your order within 90 days of the patient's projected final wear date. (If the case was submitted after our new terms went into effect, then the retainers must be based on an existing step to qualify for this waiver.)

The first set of each subsequent retainer order costs $100, so you can save a lot by ordering multiple sets together, especially with your final retainer.

After the case has closed

We've also made it easy to order retainers for closed cases. These can be based on a previous step (if we still have the models on file), or on new impressions or scans. The price is the same either way.

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For patients who weren't treated with ClearCorrect

ClearCorrect retainers aren't just for ClearCorrect aligner patients. You can also order retainers at the same price for patients who wore traditional braces or other orthodontic treatment.

To do so, select ;Request a retainer from the sidebar on ClearComm.

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Then fill out your patient's information and let us know how many retainers you want to order.

request

Note that this page is only used to order standalone retainers for new patients.

If your patient has already been treated with ClearCorrect, you should order retainers directly from their case page. You can find links to all your cases under the action needed, in progress and closed tabs on ClearComm.

tabs

We hope you enjoy the new features!

Until next time…

Tech Tip: New daily summary emails

Starting last Friday, you may have noticed something new in your inbox: daily summaries.

The feedback we get about emails generally falls into two camps:

  1. You're sending too much email! I don't want my inbox clogged up with emails every time something happens with a case.
  2. You're not sending enough email! I get one notice the first time something happens, and if I miss it, I never hear about it again.

If all goes according to plan, this new format should address both complaints. Here's how it works:

All of your typical notifications are now consolidated into one daily summary, instead of being spread out across multiple emails. So you'll get just one email every morning, summarizing all the cases you need to think about that day.

If an issue still needs attention the next day, you'll keep seeing it in summary emails until the issue is resolved. Naturally, if there's nothing going on with any of your cases, you won't get an email at all.

Each item in the email summary links directly to the page on dr.clearcorrect.com where you can resolve the issue.

Here are some of the categories you might see in your summary:

Treatment setup ready

Under Treatment setup ready, you'll find treatment setups that are waiting for your approval. You have up to 90 days after submitting a case to approve a setup, so if a case got lost in the shuffle, you might discover it lurking here.

If your case is at risk of closing in the next 30 days, you'll see a warning sign (⚠) in the left column.

Items are sorted oldest to newest. A star (★) in the left column indicates a recent addition.

Waiting for records

Waiting for records includes two types of issues:

  • If we haven't received all of the required records for a case yet, the notification will have a yellow background.
  • If we had to reject records due to quality issues, the notification will have a red background.

Either way, the outcome is the same—the case won't move forward until we receive all of the required records.

3-shipments

Shipments lists phases that have been assigned a tracking number, but haven't arrived at your office yet. Clicking one of these rows takes you to the latest tracking information.

4-retainer

Request final retainer shows you cases that might be ready for final retainers. To avoid cluttering your summary, cases won't show up here until the patient is expected to be done wearing their final step.

email-settings

Everyone is assigned to receive daily summaries by default, but if you liked the old way better, visit the Email Notifications tab under My account. There, you can opt to receive instant notifications instead of—or in addition to—daily summaries. If you really hate email, you can uncheck both boxes to receive the bare minimum: one weekly summary, sent each Monday morning.

We hope you like the changes. We plan to add more features soon, like better time zone support for our international providers, and notifications of shipping delays.

Let us know what you think! Until next time…

Tech Tip: Video - How Clear Aligners Work

This video, the first in our Basics of ClearCorrect Series, explains the process and biology of clear aligner therapy. Check it out!

How_Clear_Aligners_Work

Did you know?

ClearCorrect has an online store filled with promotional items, helpful kits for use in treating patients and many other useful products. If you find that you need something, check the store - we may just have what you're looking for!

The store can be found at store.clearcorrect.com.

Until next time...

Tech Tip: Video - Causes of malocclusion - harmful habits

Some malocclusions are caused by a patient's behavior and it takes a bit of detective work to identify the signs of these harmful habits. In this final video of our Basics of Orthodontics series, we discuss these various harmful habits, what to look for and how you can prepare if you see the signs in your patient. 

Harmful_Habits

Until next time...

New features available now

Earlier this year, we announced that we were going to start rolling out a number of changes to our terms and conditions. Well, we're excited to let you know that these changes are now in effect!

The new terms & conditions are available on ClearComm. Here's a quick summary of the changes going into effect:

  • You're not obligated to pay until you approve a treatment setup
  • You can ask us to recommend a case type
  • We're shipping up to 12 steps at a time
  • You can customize your wear schedule
  • The Starter Kit has been incorporated into Phase 1
  • Multiple sets of retainers now available
  • Discounts are available for case submissions using intraoral scans
  • Volume discounts start at 5 cases per quarter
  • Limited revisions are a flat rate of $120 plus shipping, instead of $240 per phase
  • Lab fees for Limited 6 and Limited 12 cases remain unchanged, while Unlimited lab fees are increased by $100

Your current cases will keep shipping in four-step phases, as originally scheduled. If you request a revision to a case that was submitted under previous terms, it will be available at the new reduced rate (still free, of course, for Unlimited cases until they close). When you request a revision you will be required to approve the setup. After a revision, you will start receiving up to 12 steps per phase, and the step numbering will change to sequential numeric steps. Replacements and retainers are also available for current cases at the new reduced rates.

If you have any questions feel free to contact one of our support representatives on our Help Center or call us at 888-331-3323.

Tech Tip: Video - Causes of Malocclusion - Skeletal Problems

Check out the next video in our Basics of Orthodontics series, Causes of Malocclusion - Skeletal Problems. This video contains helpful information about the various classes of skeletal patterns, the 5 key regions of the craniofacial part of the skeleton, and more.

On a side note, have you ever wondered:

Why does ClearCorrect require both arches and a bite registration, even for single-arch cases?

We require impressions of both arches and a bite registration so that we can make sure that the teeth are occluded accurately.

Of course, intraoral scans are even more accurate and also get processed faster. We still require articulated scans of both arches for all cases, even if you’re only treating one arch.

We hope you found this information useful.

Until next time…

Introducing live support chat

We're happy to introduce a feature allowing you to chat live with our support reps, now available on the Help Center and ClearComm.

Just look for the green Help button at the lower right of each page:

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When you click it, you'll be asked what you need help with:

how_can_we_help

Support articles that might be relevant will be suggested first—if those don't work for you, try "Live chat."

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If it's your first time using the chat feature, you'll be prompted to introduce yourself. Then you can post your question:

introduce_yourself

A support rep should be available to help you within no time:

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Support reps are available to take your chats, emails, and calls from 7 AM - 7 PM Central Time. You can also help yourself anytime by perusing the Help Center at support.clearcorrect.com.

Tech Tip: Video - Marketing Inside the Practice

Looking for some tips on marketing ClearCorrect in your practice? Check out this video that offers suggestions to help increase sales and promote your services. From conversation starters to placement of promotional material, this video is full of great ideas.

If you're interested in any of the marketing items in this video check out our Marketing Kit on our online store.

Until next time...