Submitting digital records

We know that in the past, some doctors have had trouble uploading some of their digital records through ClearComm because of file size and time-out limits. Because of this, when necessary, we have accepted files through email or file sharing platforms like DropBox, etc.

We are happy to announce that these issues with uploading digital records have been completely resolved! From this point forward there will be no need to send case submissions through email or any other file sharing platform. You are now able to upload practically any file size—even if your internet speed isn’t the fastest. 

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If you have any trouble, you can as always, contact us at 888-331-3323 for assistance.

Until next time...

Tech Tip: New video - Dental & arch problems

Check out the latest video in our orthodontic training series, exploring the etiology (the causation of diseases and disorders as a subject of investigation) of malocclusion, starting with dental and arch problems.

Until next time...

New features for 2015

Earlier this year, we started offering ClearCorrect aligners in Canada and Australia.

In those countries, we took the opportunity to test some features that doctors have requested for a long time. Now we’re getting ready to share those improvements with our U.S. doctors.

We’re rolling out a host of changes over the next few months, including…

Free, no-committment case submission

Today, you pay in full upfront when you submit a case. Starting soon, you'll be able to submit your prescription and records for free and receive an animated color treatment setup with details of every step within a few days.

It's that easy. You don’t even have to select a case type (unless you want to). There's no cancellation fee, and you don't pay anything unless and until you approve the treatment setup.

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Bigger phases

Our phases have always been limited to four steps. Now that’s changing.

All of the aligners for Limited 6 and Limited 12 cases will ship up front, while aligners for Unlimited cases will be shipped in phases of up to 12 steps each.

The new default wear schedule will be two weeks per aligner, but you’ll be able to request a 3-week, 2-week, or even 1-week wear schedule, and dispense as many aligners as you see fit at each appointment.

Faster Phase 1 delivery

Right now, we start work on a Starter Kit as soon as we get your records, and ship Phase 1 a few weeks later.

We've heard your feedback—when these changes go into effect, we’ll start making Phase 1 as soon as you approve the treatment setup. Instead of sending a separate shipment of starter aligners, the first set of aligners in Phase 1 will be staged with reduced movement to gently acclimate your patient to treatment. All of the goodies from the Starter Kit will be included with Phase 1 as well.

Simpler revisions

Currently, there is no set fee for requesting a revision, but you may have to pay for additional four-step phases for $240 each. The total cost varies depending on your case type, how many steps you've already received, and how many more steps you need. Complicating things further, you can’t be sure how many steps you'll need or how much it will cost at the time you request your revision.

We're making this easier. For active Limited 6 and Limited 12 cases, any revision will incur a flat fee of $120. As always, revisions and replacements for active Unlimited cases will be free.

Soon, you’ll even receive a treatment setup representing the exact changes planned for every revision.

And more…

Those are just a few of the improvements we're making over the next few months. Other changes include:

  • $25 discounts for cases submitted with intraoral scans
  • Volume discounts starting at 5 cases (of any type) per quarter
  • Dedicated technicians assigned to frequent users
  • More affordable retainers and replacements
  • Sequential step numbering
  • Support for alternate dental notation
  • More detailed tooth charts
  • Bundled shipments
  • A revamped support center

We plan to transition the first U.S. providers to the new terms & conditions within the next few weeks. We'll gradually transition more doctors until these changes are rolled out to everyone. Most of these changes won’t affect your existing cases—those will still be shipped in four-step phases on their current wear schedule, and revisions, replacements, and retainers for those cases will be handled under the existing terms & conditions.

Case evaluations and eval + setups will be discontinued, as those services are now included with every case at no additional charge. Lab fees for Limited 6 and Limited 12 cases will remain unchanged, while Unlimited lab fees will increase by $100. Some restrictions may apply—full details will be available in the updated terms & conditions once these changes roll out to you.

If you have any questions, give us a call at (888) 331-3323.

Tech Tip: New Video - Ideal Occlusion

Here's the next video in ClearCorrect's orthodontic training series—Ideal Occlusion.

From Dr. Edward Angle's bite relationship classification system to Dr. Lawrence Andrews' six keys to ideal occlusion, you'll find out how to identify ideal occlusion. 

Check it out!

Ideal_Occlusion_Image

Tech Tip: New help center & support features

We're rolling out some new support features to service you better.

First, you may notice a new "Help" button in the lower-right corner of every page on the doctor's portal:

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Clicking this gives you a quick shortcut to search for assistance with any topic:

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If you can't find what you're looking for there, you can send our support team a message, and they'll get back to you as soon as they can.

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Of course, you can also still email us at support@clearcorrect.com, or call us at (888) 331-3323.

We're also migrating all of the content from our wiki to a new help center, located at:

support.clearcorrect.com

The new help center is integrated more closely with our overall support system, so it will continue to be updated as we assist doctors with common (and not so common) issues.

If you have trouble finding anything on the new site, please let us know.

Until next time…

Tech Tip: Tracking Guides

If you've been practicing clear aligner therapy for any length of time, you've likely discovered that some teeth prefer to stay where they are. When you run into this, various factors may be involved, such as an older patient, unusually-shaped teeth, or just a tooth that needs a little more pressure.

We have put together some helpful guides for you on a couple of the more common issues. These guides walk you through checking the various potential factors that may get that tooth moving along as originally planned. You can view both guides here:

troubleshooting_rotationsIncisal_Gaps

Until next time...

Tech Tip: Tips on submitting a case

Submitting a new case? Here are a few tips:

If you have any other questions about submitting a case, give your account rep a call.

Until next time...

Update: As of March 15, 2016, bite registrations are no longer required in submitting a case to ClearCorrect, and you can watch an updated video on case submission here.

Tech Tip: Trimming questions

1. Why do your aligners overlap the gumline?

As we announced in September, we now trim our aligners with a smooth contour, overlapping the attached gingiva. We made this change based on clinical research which demonstrated big improvements to retention using this technique.

New trimming protocol

2. Can I make custom trimming requests?

Unfortunately, we are not able to accept custom trimming requests. We trim all aligners using the same standard protocol. If you want to customize your aligners, you can do so fairly easily in your office with a buffing wheel (like the ones available in our online store).

3. What should I look for if my patient complains of sore gums?

ClearCorrect aligners go through a multi-stage polishing process, so actual rough or sharp edges should be quite rare.

It is fairly common, however, to experience some discomfort for the first few days wearing an aligner. This often indicates that the soft tissue is getting used to having foreign material present in the mouth. Changes to the mucosa eventually fade away when the patient stops wearing aligners.

If the gums are being impinged, one possibility is that the gingiva were not captured accurately in the impression. We prefer 4-5 millimeters of gum to be included. Incomplete impressions will affect our production models.

Frenum_pullYou may also want to look for frenum pulls. These can be difficult to detect because the aligner may feel comfortable at first, but as the patient speaks and moves around, the frenum becomes irritated and ulcerated. Unfortunately this dynamic movement is not captured in the impression. Clear photographs can help to identify these. Gingival frenum pulls are rare, but when they occur, they are typically found in the maxillary premolar and midline areas. If this proves to be a problem, you may want to trim the aligner shorter in the affected areas.

Tech Tip: Keeping your patient on track

Your patient just bought a one-way ticket to Straight Tooth City. Here are a few tips for conducting the ClearCorrect train to arrive on schedule without getting derailed.

  1. Set up an incentive for the patient. For example, you can offer a free cleaning or whitening when the patient finishes their treatment.
  2. Explain osteoclastic and osteoblastic activity. By not wearing the aligners 22 hours a day, the teeth are being moved back and forth, which disrupts this bone activity.
  3. Make sure your patient is wearing their previous aligner when they come in for their appointment.  Check how it is seating. It should sit flush with the incisal edges of the teeth, and should be loose after three weeks of wear.
  4. Suspect non-compliance if your patient starts missing appointments and/or frequently reschedules. Re-incentivize your patient as needed. Use the original treatment setup to remind the patient of their end goal.
  5. Emphasize the importance of good oral hygiene. Poor dental hygiene can hinder your progress.
  6. Compare each moving tooth to the setup at each appointment. Ensure the tooth is moving according to plan. You can refer to our wiki for help with stubborn movements.
  7. Keep an IPR tracking sheet. Record everything. By keeping track of these things, diagnosing future issues will be easier.
  8. Check your compliance checkpoints. Gaps that have not closed may be a sign that the aligner has not been worn long enough. If you suspect non-compliance, give the aligner another week or two.
  9. Insert the next aligner in the office and make sure it fits. If there are gaps on the incisal edges, check the setup. It's likely the teeth need a few days to move into position before the aligner will seat. Chewies are useful for increasing pressure on the aligner

That's it for now! If you have any tips on how you keep your patients on track, we'd love to hear them. As always, you can share your approach by replying to this email. 

Tech Tip: New video - How to place engagers

Engagers are handy composite bumps placed on the surface of the teeth to help aligners achieve difficult tooth movements. Think of them as handles that give the aligners greater leverage. In our new tutorial video, we'll take you through the steps necessary to place engagers on your patients' teeth.

 

We hope you found this video tutorial useful. If you have any questions at all, give us a call at 888-331-3323, or visit our Wiki online

For written step-by-step instructions on how to place engagers, click here