Flex & Unlimited now available

As previously announced, we are releasing our new Flex & Unlimited pricing options today to all US providers (with the exception of certain dental groups).

Here's what to expect.

When you submit a case, you won't be asked to choose a "case type." Instead, there's a new option to recommend or limit the number of steps:

Duration: Recommend or Limited to 12 steps

  • If you leave this on Recommend, we'll show you how many steps we need to try to reach your prescribed goals on the treatment setup. (This is kind of like the old "Recommend a case type" option.)
  • If you choose Limit, you can restrict the duration of the treatment. (This is kind of like the old "Limited 6" and "Limited 12" options, except you can choose any number you want.) This is just an upper limit—we won't be moving teeth slower or faster to hit a particular number. If it takes fewer steps than your limit to reach your prescribed goals, we'll use fewer. If it takes more, you might not reach all of your prescribed goals.

Submitting a case is still free.

When you get your treatment setup, you'll see how many steps are planned. If everything looks good, click Approve. That's when you'll be presented with a choice between Flex or Unlimited pricing options:

Approving treatment setup

Any case can be treated as Flex or Unlimited, regardless of duration. You'll see the exact duration and cost of both options. If you're not sure which one to choose, here are some points to consider:

  • If you want the safest, most predictable option, you can't go wrong with Unlimited. Your costs will be covered for the next five years, no matter what happens. Remember, this now includes up to two sets of retainers every six months.
  • If you want the most affordable upfront cost, that's going to be Flex for all but the longest dual-arch cases. Flex is also a good option if you and your patient are prepared to deal with any additional costs that may come up during treatment.
  • If you want to optimize your overall cost over the entire treatment period, it's a little less clear-cut. With Flex, additional aligners (such as revisions, replacements, and retainers) are priced at the same rate as aligners for new cases. You'll also need a new treatment setup for any revisions. This can vary a lot from doctor to doctor and from patient to patient. Some people don't need anything but what's shown in the initial setup; others start over almost from scratch multiple times. Once these additional costs are factored in, Unlimited can end up being the more affordable option over time for many cases.

There are no strict guidelines, but here are some rules of thumb for the types of treatment that might be best suited for each treatment option:

Flex

  • Minor anterior movements
  • Minor crowding or spacing
  • Relapses from previous orthodontic treatment
  • Minor movements in a single arch
  • Combination treatment (transitioning between traditional orthodontics and clear aligners)

Unlimited

  • Moderate to severe crowding or spacing
  • Midline misalignment
  • Overjet and overbite
  • Open bites
  • Class II and Class III bite relationships
  • Non-compliant patients
  • Patients with potential interruptions, such as military service, pregnancy, weddings, and frequent travel
  • Patients desiring retention with clear aligners after treatment

If you still have questions, we've got answers:

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