Tech Tip: Editing your prescription instructions

Occasionally a doctor will call in and ask for a change to be made to a prescription form, a treatment setup or a revision request. 

While support is happy to answer any questions you have about this, there are legal liabilities to us verbally receiving these instructions and forwarding them to the technician. Meaning that we will be required to ask you to log into the doctor's portal and request these instructions directly. 

If you have a treatment setup pending approval, you can update your prescription by declining the treatment setup and communicating the new information to the technician in your notes. If you’ve already approved the treatment setup, you may need to request a revision and make your changes there.

If your treatment setup is not available yet, (it was recently submitted or declined), feel free to contact support for assistance. 

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You will receive an email notification once your new treatment setup is ready to be viewed, either right away, at the end of the day, or at the end of the week, depending on how often you've asked to receive notifications.

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