Nobody knows ClearCorrect better than our awesome account reps. We've shared some of their tips before. This week, we've got a whole new batch of answers to the questions they get asked most.
Where do I get the _____ form?
All the forms you will ever need are located in ClearComm, our online case management site. Simply visit dr.clearcorrect.com, and type in your username and password. Then, click the big green Forms link on the right-hand side, and choose the correct form from the list.
I lost my ClearComm username/password. Help?!
It happens to the best of us. If you ever forget your ClearComm username or password, click on the link called "Forgot Username or Password", located at the bottom of the log-in screen.
A temporary password will be emailed to the email address we have on file. After you log in to your account, you can change your password back again.
When is my case going to ship?
All estimated ship dates from our lab to your office will be shown on the Shipments tab on the right-hand side of ClearComm. A ship date is listed right next to each item.
You will receive an email with a tracking number each time we ship a case out to you. Depending on your location, delivery time could take 5-7 business days.
Where is my treatment setup?
Your treatment setup is located in - you guessed it - the Treatment setups section. On the Treatment setups page, you'll see a list of all your available treatment setups. When you click "View Setup", you'll be taken to a page like this:
Click on the PDF icon to view the treatment setup, then approve or disapprove it along with Phase Zero.
(If you have trouble viewing this setup, you may need to right-click the icon and save the PDF to your computer, then open it in Adobe Reader).
How do I order my patient's retainers?
Once your patient has finished treatment, you need to officially close the case before your retainers will be shipped. We do this to make sure that we don't make a retainer before your patient is ready for it - saving you and your patient time and money!
To close your case, complete and submit a case completion form to your account representative via email or fax. After we receive this form, we will manufacture and ship your retainers!
Of course, if you have any other questions, your account rep is always available to help. You may reach them at (888) 331-3323.