Complete case history now on ClearComm

Two years ago, we launched ClearComm at We started with treatment setups and added new features over time, like case tracking, online submission, documents & forms, a wiki, and an online store.

Today, we're launching our biggest update yet: a fresh new case view including the status and complete history of every case you've ever submitted to ClearCorrect.

Updated case list

The changes start with an updated case list. Your cases are now sorted into three groups for easy access:

This is what you'll see as soon as you log in. The action needed list shows all your cases that need your attention before they can continue. This includes treatment setups that are ready for viewing, cases on hold, incomplete submissions, and cases that are missing impressions or photos.

The in progress list includes all your other active cases. It shows the next scheduled phase (or lets you knwo it's time to request a final retainer). 

Finally, the closed list is an archive of all your completed and canceled cases. It's there when you need it, out of the way when you don't.

New case view

Here's where it gets really cool. Click any row in the case list to open the brand-new case view. This is a complete timeline of everything that's happened in each case, and what's coming up next.

Newer cases include clickable thumbnails of photos, x-rays, submission forms, treatment setups, and even your impressions.

This new case view is where you'll go to approve treatment setups:

And to resume or cancel incomplete online submissions:

If you need to send us materials, we'll let you know here:

And, when everything's on track, you'll be able to see the current status of the next upcoming phase:

As items at the top of the page get completed, they move into the history.

But wait -- there's more...

We've also re-organized the sidebar to prioritize access to the most important links. Logos, documents, and forms have been moved to the wiki, and we've added a link to troubleshooting tips.

If you run into trouble, now your account rep's name & contact information is inculded right in the sidebar. Please don't hesitate to call or email us.

And if you're thinking this new case view would be a great place to add features like online case revisions, phase scheduling, and retainer requests, well, let's just say you're not alone.

Have fun checking out the new features, and be sure to let us know what you think. Until next time...

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