You know, patients lose aligners all the time. Whether it's accidentally sitting on them or the classic "my dog ate them," you will eventually have a patient lose or damage an aligner.
When that happens, you can request a replacement from us, but it'll take several days to a week to manufacture, and then several more days to ship-—plus you'll be charged for shipping & handling.
From the very beginning, we've shipped the models with each phase so you can make replacement aligners right from your office, and last year we started offering our trimming kit, so making aligners can be fast, inexpensive, and totally in your control.
Now that we've started shipping our new models, trimming aligners might be a little different for some of you. To make things easier than ever, we've made a video to show you how to make aligners in your own practice, whenever you need them. We tapped our resident expert, chief technical officer Paul Dinh, to show us how it's done.
Remember, if you'd like to order a trimming kit for your office, your account rep can send one to you for $90 plus shipping & handling. Just call (888) 331-3323.
That's all for this week. Until next time…