Tech Tip: Make your case revision form more effective

For this week's tech tip, we're sharing an observation from our account reps. We often receive case revision forms that simply state:

"The trays aren't fitting."

While this may be a true account of what's happening in your case, we would need more information than that to ensure we process your case revisions successfully. Because our role as a dental lab is to follow your instructions, we need as much detail as possible to accurately respond to the issues in your case.

Note: As we've said before, fitting issues do not always require a case revision or new impressions. You may be able to prevent an unnecessary case revision by following these troubleshooting techniques to get your patient back in treatment.

If you've tried troubleshooting and are closely managing the case, but problems continue to arise, follow these tips to submit a more complete case revision:

  • Write everything down. The more information you give us, the better. Our technicians use all of it to work with to make your next set of aligners as accurate and effective as possible.
  • Note misbehaving engagers. Engagers that aren't tracking point to bigger problems than fitting issues. If you've followed these engager troubleshooting tips but issues still arise, let us know on the case revision form.
  • What troubleshooting techniques didn't work? Our technicians will have a better idea of how to re-route your patient's treatment if they know what steps you've already taken to correct fitting or tracking issues. Make sure to note these in your case revision form. (If you haven't tried any of our troubleshooting techniques, you probably should do so before submitting a case revision.)
  • Is your patient really compliant? Non-compliance is the leading cause of fitting or tracking issues experienced during treatment. Though your patient may promise that they've worn their aligners for 22 hours a day, you may want to stress that compliance is essential to achieving the best results during treatment. Check the treatment plan for any indicated Compliance Checkpoints. These are usually a good way to see if the patient is wearing their aligners as much as they should be.

Do you have any other questions regarding case revisions? Drop us a line in the comments, and we will answer your questions in an upcoming tech tip.

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