We're happy to announce that we've updated our volume discount program to qualify more providers for discounts, faster than before.
Our old program was based on quarterly case submissions, totalling 5% for every 5 cases, and maxing out at 25%. You wouldn't earn a discount until the quarter was over, and your rate would be fixed for the entire next quarter. Revisions and retainers did not count towards or qualify for discounts.
After we rolled out our new Flex & Unlimited pricing options, we saw an opportunity to improve the volume discount program as well. Basing the discount on "cases" didn't make much sense anymore, when an order can be as small as one aligner or as big as five years of Unlimited treatment. The quarterly deadlines were also a bit arbitrary, and we wanted to do more to reward our most loyal providers.
So, here's how the new program works:
When you place an order (by approving a setup or ordering retainers), your volume discount is now based on your total orders placed within the previous 90 days. You can earn volume discounts in increments of 1%, up to a maximum of 35% off.
View volume discount program details for your region here.
The exact details vary by region, but the basic idea is: your discount goes up by 1% each time you spend a bit less than the list price of Unlimited treatment. You could qualify for a discount as early as your second order—you don't have to start five cases and wait a quarter to start seeing benefits.
Flex orders, Unlimited orders, revisions, and retainers all count towards discounts, and they all qualify to receive them.
When you pay for an order, you'll see your current volume discount (if you qualify for one) listed in the dropdown menu, along with any available coupons or vouchers:
Volume discounts can't be combined with other discounts, so if you choose to apply a coupon or voucher, it will apply to the list price—it doesn't stack with the volume discount. Taxes and shipping will not be discounted, and don't count toward your order total either.
If a volume discount is available, you can apply it to all of your orders—it doesn't get "used up" like a coupon or voucher.
Your volume discount doesn't have an expiration date, per se, but it will naturally decline if you have a prolonged period of inactivity, as your previous orders grow more than 90 days old and are no longer counted towards your total. To maximize your discount, it's best to place orders on a regular basis, and approve treatment setups as soon as possible.
Many dental groups have negotiated alternative pricing in lieu of individual volume discounts. If you belong to one of these groups, you will not be eligible for volume discounts. You can contact your group or sales rep for more information.
Let us know if you have any questions about the new program. Until next time…