Tech Tip: Reminder - cases close after 1 year of inactivity

We've mentioned this before, but it's worth clarifying: cases don't stay open forever.

After you receive a final scheduled phase (or put a case on hold), you have up to one year to request a revision or final retainer. If we don't hear from you within a year, the case will be automatically closed, and it can't be reopened. Cases are also permanently closed when you request a final retainer.

The cutoff date was originally 180 days after shipping, but we've extended it to a full year to give you extra flexibility.

If your patient requests followup treatment after a case is closed, you can take new photos and impressions (or scans), and submit a new case. The Limited 6 is an ideal, affordable option for simple relapse cases like these.

To learn more about our case closure policies, take a look at sections 3 and 7 of our terms & conditions. Until next time…

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