Request revisions online

As promised, we've been adding new features to ClearComm on a regular basis. Last month, we introduced the new case history view. A few weeks ago, we started accepting intraoral scans. And today, we're pleased to announce that online case revisions are now available.

Phase 4 of 5 scheduled

When you select a case with a phase scheduled, you'll now see a blue "Revise" button in the action area. After you click that, the title will change to "Requesting revision."

Requesting revision

For each arch, you'll select the step that your patient is currently wearing. (Your patient should continue to wear the same step until the revised phase arrives, then switch directly to step A of the new phase.)

We can base the revision on existing models, on new impressions, or on new intraoral scans. If the aligners fit well, but you just want to request a change (for instance, adding engagers or requesting overcorrection), select "existing model." If you choose "new impression," you'll be presented with an option to ship it after you submit the revision request. If you choose "new intraoral scan," you can upload it along with the revision request, or submit the request first and upload the scans later.

Whichever option you choose, you'll need to provide some instructions explaining why you want a revision, and what you'd like us to change. Then just hit submit, and you're good to go. You don't need to send in a paper form, but if you want one for your records, you can download one by clicking the revision form icon in the case history.

Revision received

If you have any questions or feedback about this process, please let us know. Until next time…

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