When we started thinking about how we were going to roll out our core values to the company, we were thinking long-term. To get everyone invested in the concept of these values, we wanted to recognize and honor employees who exemplify them. But trophies aren't really our style. You have to keep giving them out and giving them out, and if the same people win multiple times, next thing you know, you're experiencing massive trophy inflation. Pretty soon, people would be trading 8 trophies for a sandwich at lunch, or a whole wheelbarrow full for a car wash. No, what we needed was something unique, and something tied to the core value it represented.
Instead of being awarded by the management, totems are intended to be passed from peer to peer, recognizing consistent, conspicuous displays of a given value. This will encourage coworkers to observe each other and appreciate the roles they play here at ClearCorrect. Our hope is that, over time, these totems will come to be one of the most meaningful ways an employee can be recognized, because although it isn't a plastic tower masquerading as gold, it is awarded by the people who know him or her best.
Our first core value is "be service-driven," and the corresponding totem is a vintage rotary phone (an homage to our outstanding account reps). However, the first recipient of the service-driven totem isn't an account rep; Kevin Bell, our deputy director for manufacturing. All ClearCorrect employees are called to be service-driven, and Kevin has always answered that call the loudest.
Why is Kevin our first winner of the service-driven award? Well, here's what some of Kevin's peers have said about him:
He always does what he says he’ll do. If he tells me a case will go out, I have no doubt it will happen.
He gets others to deliver what they promise. He’s the kind of guy who’s so good, he makes others better by working with them.
He’s responsive to the needs and wants of those around him. More than once, like some kind of service ninja, he’s shown up out of nowhere because he heard I was talking about some case that needed to go out and he wanted to make sure he knew so he could help.
He’s dedicated to getting the job done. (I think he works more than anyone in manufacturing, possibly the whole company.)
I don’t think he’s ever really complained about the amount of work we’ve given him. He just smiles and gets it done.
So congratulations to Kevin—service-driven. With a smile on overdrive.