Our account reps asked me to pass along a few tips today. But before that, we have a small announcement to make:
No, we're not bigger than "the other guys" yet (not by a long shot), but according to Inc.magazine, we are "America's Fastest-Growing Health Company." How cool is that?
In the Inc. 500|5000 list, we came in #1 in the health industry, and #17 overall.
We couldn't do it without our providers. Thanks for your support.
Okay, enough crowing. Here are a few bits of advice that Rachel, Colleen, Katy, & Felicia (our lead account reps) wanted to share:
1. We can't recognize your patient's teeth
- Always include a form with your impressions. If we can't identify who they belong to, that's not good for anybody. You can include a completed case submission form by printing it with your shipping label at the end of the submission process, or you can fill out a records submission form.
- Be sure to enter your patient's name correctly. Play close attention to capitalization and spelling. It'll be printed on the patient's aligner bags just the way you type it in.
2. Stick to the 3-week schedule
- Try not to let your patients jump ahead, because this usually results in a midcourse correction.
- If you find that the next aligner is not seating properly, don't be afraid to go back to the last step and let them wear it a little longer. This suggestion has helped many doctors who have called us about this issue.
3. Be prepared to pay for your case upon submission
- This will help to avoid production delays.
- If you're not paying yet because you're waiting for confirmation from your patient, just let us know and we'll stop bugging you. :)
4. Don't be scared to talk to us
- If you receive a call from us, relax. We're not calling to sell you anything. Your account rep will probably call from time to time to review your account, keep you up to date, and address your questions.
- Feel free to let us know how often you want us to call.
That's it for now. Next week, we'll have five more tips from your account reps, so stay tuned. Until next time...