Tech tip: Changes to treatment setup approval

This week, I wanted to let you know about some upcoming changes to the treatment setup approval process.

As we've mentioned in previous tech tips, one of the intended benefits of Phase Zero is to make it possible for you to test the accuracy of the dental models before regular phases go into production.

We've found that things can get confusing, however, when doctors test Phase Zero on their patients and discover a problem after they've already approved a treatment setup. We have to halt the production of Phase 1 and create a new treatment setup, canceling the one that was already approved because it's based on faulty models.

To prevent this scenario, soon we'll be asking you to approve or disapprove Phase Zero before you approve the treatment setup. We're updating ClearComm to reflect this new policy.

The new treatment setup viewing page will look something like this:

Treatment setup approval screenshot

You'll click (or right-click) the PDF icon to download the treatment setup and view it as usual in Adobe Reader. Before you can approve or disapprove the treatment setup, however, you'll need to make a decision about Phase Zero.

We strongly encourage you to test the fit of the Phase Zero aligners on your patient and carefully inspect the models before you approve them.

Remember, the effectiveness of the aligners depends on the accuracy of the models that are created from your impressions. As the prescribing doctor, this is your best opportunity to verify the models and aligners firsthand.

If you disapprove Phase Zero, the treatment setup will automatically be disapproved as well. We'll recommend that you submit new impressions, and we'll use them to generate a new treatment setup for your approval.

Treatment setup disapproval screenshot

By default, we won't manufacture another Phase Zero, but if you want to be extra-careful, you can check the box to request one for $95.

We think this change will make the process more reliable and less confusing. As always, we welcome your feedback.

Until next time...

blog comments powered by Disqus