Tech tip: A word from the account reps, part 2

Last week, we promised you more tips from our lead account reps: Rachel, Colleen, Katy, & Felicia.

Guess what this week's topic is?

[SPOILER ALERT] That's right, more tips from Rachel, Colleen, Katy, & Felicia!

5. Unclog the internet tubes

If you're having trouble emailing photos to us, you can either submit your case online, split the photos across multiple emails, or resize your photos.
No, it's not deja vu... We sent some helpful links on this topic just a couple of weeks ago. If you missed it, check out our previous post.

It's usually best to talk to your own rep when you can, but if you have trouble getting through, you can call a group extension to reach the first available representative who handles your area.
Our account reps all answer the phone here in Houston, but they're split roughly by time zone into three groups:
- Western: x2903, 8-5 Pacific (9-6 Mountain)
- Central: x2902, 8-5 Central
- Eastern: x2091, 8-5 Eastern
Here's a map of the account rep service areas:

Did you know that you and your staff can take a free refresher webinar any time?
Email Maxi, our provider training director, at mparilli@clearcorrect.com to set up an appointment.

We highly recommend that you do not schedule your patient's fitting appointments until the aligners have shipped. You can save yourself a lot of grief by waiting for the shipment notification email.
Until you get an actual tracking number, all of our projected shipping dates are just estimates. Many a patient has had to leave the dentist's office empty-handed because of a prematurely-scheduled appointment.
We try to ship your aligners a week or two before you need them, but there are a lot of factors that can affect the exact schedule.

Did you know that when you submit 5 cases or more per quarter, you automatically get a discount on your cases for the next quarter? It's called Five for Five. Ask your account rep for details.

Have a great Labor Day weekend, everyone! Until next time...