Tech Tip: What to expect when you submit a case

Since we introduced Phase Zero in September, we’ve cut our typical Phase Zero production time down to 5 business days or less. A couple of weeks ago, we made some more improvements to sync up the deliveries of Phase Zero and the treatment setup. So we’ve updated our timeline to reflect these changes. This document is the best explanation of what to expect when you submit a case.

To give you a more realistic estimate, we’re now counting shipping time to & from your office and allowing a couple of days for your Phase Zero / treatment setup evaluation. If everything goes smoothly, you can probably expect to get Phase Zero about two weeks after shipping your case submission, and Phase 1 about two and a half weeks after approving the treatment setup. Pay close attention to the red notes on the timeline: they’ll help you avoid case delays.

Remember, Phase Zero is based directly on scans of your impressions. We can't correct impression mistakes or verify that the models match your patient's teeth. That’s your job. When you make sure that Phase Zero fits on your patient's teeth, you're not just getting them started faster; you’re also physically confirming the accuracy of the 3D models used for the treatment setup. That's why it’s important to call your patient in for a Phase Zero fitting appointment before approving the setup.

This sample timeline is based on typical UPS Ground shipping times for the Southern/Central United States. Delivery times can vary significantly depending on your distance from our headquarters in Houston. Adjust your estimates accordingly:

UPS Ground shipping times to 77041

UPS Ground shipping times from 77041

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