Tech Tip: Best practices for IPR

IPR (interproximal reduction) is a procedure where, by reducing the proximal surfaces of the teeth, a very small amount of space between the teeth is created to allow the teeth to move during treatment. IPR is often reccomended when treating patients with clear aligners.

There are a number of important things to keep in mind when you perform IPR.

Know before you go

  • The amount and location of IPR will be recommended by ClearCorrect, but those recommendations are not absolute.
  • You can let us know how you want to perform IPR (which teeth, when and how, no IPR, expansion, limited IPR, limited expansion, etc.).
  • IPR is always at the discretion of the clinician and it’s up to you to make any necessary changes.
  • Let us know what you want in the IPR and additional instructions sections of the form when you submit your case.

Pre-IPR review by doctor

  • Determine whether to perform the recommended IPR at this appointment. (You may choose to delay some of the IPR until the next appointment.)
  • Determine if pre-IPR separation is needed due to any excessive crowding or rotation. (Pre-IPR separation is when an orthodontic separator, rubber or wire is placed between overlapping teeth to move them apart sufficiently to make room for the IPR disc to fit interproximally. Depending on the amount of crowding, the separator can be left for a few minutes to up to a day or two.)
  • Determine which surfaces of the teeth will be reduced.
  • Determine which intruments and methods you want to use (abrasive strips, single- or double-sided discs, etc.).

Pre-IPR preparation by staffChecking the treatment plan.png

  • When patient is seated for delivery of new aligners, review the treatment setup or the treatment plan sent with the case to see if IPR is recommended at this appointment.
  • If yes, confirm that the patient or parent understands the procedure and has signed an informed consent form.
  • Prepare instrumentation as required by doctor.
  • Identify locations and measurements of the IPR to be performed.

Pre-IPR preparation of the patient

  • Fully explain the IPR procedure to the patient (and the patient's guardian, if appropriate) before beginning.
  • Discuss improbable, but possible, negatives:
    • Sensitivity/discomfort
    • Bleeding gums, lips, or cheeks
    • Feeling of a slight “vibration” on the tooth
    • May feel some pressure on the gums
    • Misshaped anatomy
    • Does not increase possibility of cavities
  • Always get signed consent before performing IPR.
  • Perform any pre-IPR separation of the teeth, if necessary.
  • Apply a small amount of topical anesthetic, if preferred by the patient.

Performing IPR

  • Don’t do IPR where there’s already space.
  • Always check compliance before doing IPR:Checking Compliance.png
    • Check for contact between teeth with dental floss.
    • Contact means patient is compliant (has been wearing their aligners). Continue treatment as planned.
    • No contact means patient is likely not complying. Don't continue with the next step yet. Have the patient wear their current step for another 1-2 weeks and re-check for compliance at the next appointment.
  • Secure safe and adequate access to the IPR site(s):Snap on disc guard tip.png
    • Consider using a disc guard if access is tenuous.
    • Begin with the most posterior sites, working anteriorly.
    • Begin with low RPM until desired angulation is achieved, then increase the RPM to make the reduction.
  • Have your assistant direct an air stream across the IPR site away from your and the patient’s face.
  • Be sure to constantly observe both the labial and lingual aspects to ensure that the teeth are not being cut inappropriately.
  • Use light pressure on the instrument – let the abrasives do the cutting.
  • To perform the amount of IPR indicated on the treatment plan:
    • 1 mm IPR can be achieved with abrasive strips that are 0.08mm (extra fine), 0.10mm (fine) and 0.13mm (medium).
    • 2 mm IPR can be achieved with a one-sided disc that is 0.1 mm thick.
    • 3 mm IPR can be achieved with a two-sided disc that is 0.15 to 0.2mm thick, by gently moving the disc back and forth, mesially and distally in the interproximal space until the desired space is made.
  • To confirm that the contact has been fully brokenstop the instrument and gentlyBreaking Contact.png push it against the gum tissue.
  • When reducing a contact, be sure to break the contact all the way through. The resistance will diminish and the gum tissue will blanch.
  • Confirm interpoximal space created by using an IPR thickness gauge.
  • Idealize the tooth anatomy post-IPR:
    • Angulate the cuts so that they do not disturb the appearance of the tooth.
    • Check the reduced surfaces with an explorer or floss to see if there are any nicks or “ledges” on the tooth.
    • Use diamond burs or abrasive strips to round off any sharp corners.IPR Tracking Chart.png
  • Document IPR performed including the amount and location. You can use the IPR Tracking Chart on our Help Center or place notes directly on the treatment plan or other paperwork.

Following these best practices can help make an otherwise possibly uncomfortable experience for the patient a simple and quick visit before handing out their next set of aligners.

ClearCorrect also offers a number of helpful tools for performing IPR including a full IPR Kit in our online store. Check out all of our IPR tools here.

We hope you found this information helpful. Check out our Help Center which is filled with useful information on the topic of IPR and clear aligner treatment.

If you missed any of our previous tech tips, we keep them regularly posted to our blog, which you can find here.

Until next time…

Tech Tip: Video FAQ about ClearCorrect

ClearCorrect's 2017 Workshops

We're happy to announce that ClearCorrect will be hosting a series of two-for-one workshops in 2017!

If you're new to clear aligners, start with Treatment Basics in the morning and continue with Practice Success after lunch. If you're ready for more advanced techniques, start with Practice Success and follow it up with Advanced Treatment.

Either way, you'll get one session with Dr. Ken Fischer, and another with Dr. Duane Grummons, both orthodontic specialists at the top of their fields.


Request more information

Click the hotel link for information about the hotel. You can also contact an account representative at (888) 331-3323 if you have any other questions about registering.

There are two workshop bundles available: Treatment Basics & Practice Success or Advanced Treatment & Practice Success. You can bring up to 2 staff members at no additional cost, or bring 3 or more for a small additional fee.

We're also offering a 20% discount for those who register prior to 30 days of the workshop date. Enter in the promo code EARLYBIRD when checking out to take advantage of this great offer.

Available Dates

Treatment Basics

Dr. Ken Fischer presents a fast-paced and informative workshop. This workshop is ideal for doctors who have had no previous experience with clear aligner treatment or for doctors looking to refresh their knowledge on the subject. It features demonstrations covering a wide variety of scenarios. The workshop is a PACE approved program offering 4 hours of CE credit upon completion.

Workshop Objectives/Syllabus:

  • Clear aligner/Ortho basics
  • How to select cases for treatment
  • Case examples – simple to moderate cases
  • How to submit a case to ClearCorrect
  • Best practices for impressions & scans
  • Approving and disapproving Treatment setups: technician talk
  • What you need to know about IPR
  • Engagers – what are they and best practices
  • Managing treatment – the basics including revisions & retention


7:30 am – 8:00 am Continental Breakfast
8:00 am – 12:00 pm Treatment Basics
12:00 pm – 1:00 pm Buffet Lunch

Practice Success

Dr. Duane Grummons presents an informative workshop offering tools with step-by-step actions to increase success in your practice. This workshop is for everyone; orthodontists, general practitioners, dental hygienists, assistants and office staff. The workshop is a PACE approved program offering 2 hours of CE credit upon completion.

Workshop Objectives/Syllabus:

  • ClearCorrect and your practice success
  • Doctor leadership inspires teamwork
  • Patient experiences
  • External and internal branding and marketing
  • Thriving (not surviving) in a successful practice
  • Tips and Insights ("secret sauce") shared by master clinician, Dr. Duane Grummons


12:00 pm – 1:00 pm Buffet Lunch
1:00 pm – 3:00 pm Practice Success

Advanced Treatment

Dr. Ken Fischer presents an informative workshop covering advanced techniques and a variety of cases treated with ClearCorrect. This workshop is ideal for doctors who have experience (5 or more cases) with clear aligner treatment or for orthodontists. It features demonstrations covering a wide variety of advanced scenarios. The workshop is a PACE approved program offering 3 hours of CE credit upon completion.

Workshop Objectives/Syllabus:

  • History of clear aligners
  • Mastering troubleshooting techniques for clear aligner treatment
  • Auxiliaries for clear aligners – how and when to use them
  • Case examples – difficult to complex cases
  • Treatment setups for difficult cases: technician talk
  • Finishing cases & revisions


3:30 pm – 4:00 pm Advanced Treatment Reception
4:00 pm – 7:00 pm Advanced Treatment


Dr. Ken Fischer, Orthodontic Specialist

Dr. Ken Fischer has been in practicing as an orthodontic specialist in Southern California since 1975. He is a Past-president of the California Association of Orthodontists and currently serves as a council chair for the AAO.

Dr. Fischer embraced clear aligner treatment in 2000 and has treated a broad spectrum of malocclusions in over 1200 patients. He served on the Invisalign Clinical Advisory Board for 13 years, but now serves ClearCorrect as its Clinical Advisor.

He is the author of a number of published articles, a mentor, domestic and international lecturer, and consultant for clear aligner orthodontic corrections.

Dr. Duane Grummons, Orthodontic Specialist

Dr. Duane Grummons is a Board Certified orthodontist who has lectured before most American orthodontic organizations and world-wide. He has published scientific articles in all major orthodontic journals; an orthodontic/TMD textbook; and many other chapters.

Dr. Grummons is internationally recognized for his efficient and clinically sensible approaches to facial orthopedic, facial asymmetry, TMD management, and non-extraction orthodontic treatments. He is known nationally for his Clear Aligner Therapy innovations and Total Patient Experience lectures emphasizing the Team Approach with staff.

Dr. Grummons is Associate Professor of Orthodontics at The Loma Linda University Medical Center Orthodontic Department. He has appeared before many dental, surgical and medical conferences, and has made radio/TV appearances. His orthodontic specialty practices were in Marina del Rey CA followed by his specialty facial orthopedics/orthodontics and 3D imaging center in Spokane, WA.

He now is busy as a national orthodontics practice consultant, lecturer in Airway Disorders and DentoFacial Orthopedics, and Orthodontic Specialty Management with Inspiration.

ClearCorrect is designated as an Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing dental education programs of this program provider are accepted by AGD for Fellowship, Mastership and membership maintenance credit. Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement. The current term of approval extends from 4/1/2015 to 3/31/2019. Provider ID 304173.

Tech tip: Scanning issues

Using an intraoral scanner can increase accuracy and reduce the number of “re-takes”, but imperfections do still happen.

While some of these issues can be cleaned up on our end, it takes some guesswork on the technician's part, and you run the risk of aligners with a less-than-ideal fit.

Here are three of the most common issues you might run into when taking intraoral scans and how to prevent them:

Holes in the scan

holes CEREC.jpg

holes ITERO.jpg

  • Description: Holes through the upper and lower arch scans.
  • Causes: Holes are caused when the intraoral scanner fails to capture the tooth anatomy.
  • How to avoid: To avoid creating holes when scanning, make sure to stay on the tooth long enough so that the full tooth can be captured. Check the scan to make sure no anatomy is missing before moving to the next quadrant.

Missing gingiva

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missing gingival TRIOS.jpg

missing gingival CEREC.jpg

  • Description: Minimal material in the gingival region.
  • Causes: Missing gingiva is caused when the intraoral scanner fails to capture the gingival region.
  • How to avoid: To avoid missing gingival areas when scanning, make sure to rotate the intraoral scanner to the gingival to capture the full gingival region and gum line. Check the scan to make sure 3-4 mm of the gingiva is captured, before moving to the next quadrant.

Excess material

excess material CEREC.jpg

excess material CEREC 2.jpg

  • Description: Excess material attached to the teeth.
  • Causes: Excess material is caused when not enough tooth surface is captured, so the scanner software compensates by adding excess material.
  • How to avoid: To avoid creating excess material when scanning, make sure to stay on the tooth long enough so that the full tooth/teeth can be captured. Check the scan to make sure no anatomy is missing, before moving to the next quadrant.

As a reminder, we accept PVS impressions as well as scans from most intraoral scanners.

We hope this information helps you to take better intraoral scans for the cases you submit to ClearCorrect. Check out our Help Center for more useful information on the topic of clear aligner treatment.

If you missed any of our previous tech tips, we keep them regularly posted to our blog, which you can find here.

Until next time…

Tech tip: Intraoral scanning vs. traditional impressions

There are a lot of options out there for capturing dental impressions. ClearCorrect accepts scans from most intraoral scanners on the market, including CEREC,Ormco Lythos3M True DefintionCarestreamiTero3Shape TRIOSE4D PlanScan and Motion View Ortho Insight 3D scanners.

While we happily accept either scans or traditional PVS/VPS impressions, we also know that 3D technology has had a significant impact on dentistry and many doctors are switching to intraoral scanners.

If you're asking yourself whether you should switch, this comparison might help you make your decision:


Intraoral scanning vs. traditional impressions

intraoral_scanning-1.png impressions 2.png

Advantages of scans

  • More comfortable for patients
  • Fewer “re-takes”
  • Less staff time per impression
  • Higher accuracy
  • Minor errors can usually be patched
  • No need to stock expensive PVS material or impression trays
  • No shipping hassles or delays
  • Records can be submitted electronically for faster turnaround
  • $25 discount on ClearCorrect cases
  • 3D models can be stored indefinitely without taking up physical space
  • Digital model can be reviewed in real-time instead of waiting for setup

Disadvantages of scans

  • Accurate results depend on mastering new techniques
  • Some scanning carts take up space in the office
  • Data can be incomplete
  • Upfront integration costs
  • Per-scan or subscription costs for some models
  • Can't be used to pour up stone models

Advantages of traditional impressions

  • Familiar impression-taking technique
  • Minimal upfront integration costs
  • Common, widely-available materials

Disadvantages of traditional impressions

  • Taking high-quality impressions requires practice
  • Impressions must be shipped for processing
  • Fewer conversion steps mean less degradation of quality
  • Higher costs for materials and staff time
  • Space & cost to stock materials & supplies (i.e. impression trays, light body and heavy body PVS, adhesive, etc.)
  • Patients find the process uncomfortable
  • Defects in the impression require a re-take which can be costly in terms of time and inconvenience
  • Impressions cannot be easily patched to fix certain spots, they must be retaken from scratch
  • Defects in impressions are not always visible to the untrained eye

If this is something you've been considering, we hope this information helps you in making your choice. Check out our Help Center which is filled with tons of useful information on the topic of clear aligner treatment.

If you missed any of our previous tech tips, we keep them regularly posted to our blog, which you can find here.

Until next time...

Tech Tip: Best practices for taking impressions

Perhaps the most important aspect of submitting a case with ClearCorrect is making sure that you have clear, accurate impressions or intraoral scans. We thought we’d cover some of the basics on the topic of taking impressions.

From your technique to the material and trays used, there are a number of important things to keep in mind when you are taking impressions.

Best practices

  • PVS or VPS materials work best for impressions. Alginate is not acceptable 
    because it dries out and the material itself can shrink or expand depending on environmental factors.
  • Be sure to use disposable trays and not metal trays – we don’t return tray and when a metal tray is no metal trays.pngreceived, the impression has to be processed manually, which can open the door to potential issues with the aligners.
  • We recommend using heavy body and light body material. Impression techniques that used heavy body and light body seem to get the best results.
  • Performing a cleaning before taking impressions removes plaque which can make for better impressions and could reduce the amount of residual spacing at the end of treatment.
  • Dry the teeth with the air syringe to eliminate saliva bubbles interfering with the details of the impression.
  • Be sure to remove all engagers before taking impressions. When impressions areengagers not removed 4-1.png 
    taken with engagers still attached to the patient’s teeth, there is a possibility of the engager tearing the impression when removed and can cause damage to the impression.
  • One-step impression techniques seem to get the best results (but we’ll accept two-step impressions as well).
  • When applying the light body material on top of the heavy body, it is best to avoid lifting the tip of the applicator. This will help prevent bubbles from forming in the impression.
  • The most common mistake when taking impressions is removing the trays when the material hasn’t fully set.
    • timer.jpgSet a timer and make sure to follow the directions for your material exactly.
    • Discard the first inch of material that comes out of every new mixing tip.
    • We suggest waiting an additional 60-90 seconds longer than instructed before removing the trays from the patient’s mouth.
  • Another common issue with taking impressions is getting the distal of the last molars—it can be difficult to get a good impression since it’s hard to see back there.
    • Make sure that you’re using a correctly-sized tray. It should extend past the last tooth in the arch without touching the gums.
    • Before inserting the tray containing light body, add some light body directly to the occlusal and distal portion of the last tooth in the arch, ensuring that the last tooth is completely covered with impression material.
  • Once you’ve taken your impressions, before you send them in, take a look at the impression and check the following:
    1. good impression v2.pngMake sure you have detailed, accurate occlusal surfaces. This will ensure that the aligners will have a tight fit.
    2. Make sure all gingival margins are defined and clear. (Includes about 2mm of buccal and lingual surfaces outside gingival margin.) This will ensure enough retention points are present for effective tooth movement.
    3. Make sure that the impression material is intact. Damaged or thin impression material compromises the accuracy of the molds and resulting aligners.
    4. Check that there are no imperfections in the impression material. (Make sure there are no voids, bubbles, thin walls, shifts, double imprints, pulls or tears.) Imperfections or double imprints in the impression could affect the effectiveness of treatment with the resulting aligners.


Insufficient material creates a void in the impression, preventing us from captuing the actual tooth outline.



This occurs while the impression material is being distributed, due to the tip being lifted out of the material. Pulling the tip out creates a hollow void that, when more material is distributed on top of it, creates a bubble.

Bubbles 2.png

Thin walls

Thin walls are created a number of ways: insufficient material, too small trays, or the tray was pushed in too deep. The material itself captures the majority of the tooth anatomy, however the scanning process (performed at ClearCorrect) does not pick up the tray well (where the tray shows through, as in the image below), leaving that much of the tooth anatomy incomplete or distorted.

 Thin walls 2.png


The tray shifted while the impression material was still setting, creating a double margin on a few teeth.

 Shifts 3-1.png 

Double imprints

When the full arch or quadrant was shifted, normally occurring during a two-step impression.

double imprint.png 


When the impression material starts to prematurely set before it's placed in the patient's mouth it results in a "pulled" effect around the gingival margin.

Pulls 2-1.png


Tears occur when the patient has extreme undercuts or black triangles which causes the impression material to lock into the interproximal and tear when removing the impression (to avoid this, use wax to block out undercuts before taking the impression).

Tears 2-1.png

Following these best practices can mean the difference between receiving a good treatment setup with aligners that fit properly or having a difficult case that doesn’t track. Make sure you’re sending in good impressions for your cases and start your cases off right!

And, just as a reminder, we accept digital impressions (scans) from CERECOrmco Lythos3M True DefintionCarestreamiTero3Shape TRIOSE4D PlanScan and Motion View Ortho Insight 3D scanners.

We hope you found this information helpful. Check out our Help Center which is filled with useful information on the topic of clear aligner treatment.

Until next time…

Tech Tip: Gum recession



Gingival (gum) recession is the process in which the margin of the gum tissue that surrounds the teeth moves apically away from the cementoenamel junction, exposing more of the tooth or the tooth’s root. Healthy, attached gingival tissue can only exist in the presence of healthy, supporting alveolar bone; when one or more of the causative factors listed below are present, gingival recession is likely to be observed.


There are a number of factors that can cause the gingival margins to recede, including:

  • Improper tooth brushing with a hard bristle toothbrush
  • Periodontal disease
  • Poor oral hygiene and plaque accumulation
  • Hereditary factors (Periodontal and Gingival Biotype)
  • Intraoral use of tobacco products
  • Clenching or teeth grinding 
  • Traumatic contact between opposing teeth
  • Teeth being moved excessively against the buccofacial cortical bone


Recession & clear aligners

Recession is rarely observed during orthodontic treatment with clear aligners, but the poorly monitored use of fixed braces and auxiliary appliances, e.g. rapid palatal expanders, can result in teeth being excessively moved buccofacially, overwhelming the thin cortical plate of alveolar bone, producing the unwanted recession.

Reducing the excessive pressure as soon as observed may stop the recession, however, once the bone is lost, it will not regenerate sufficiently to replace the lost tissue.

These are situations where gingival grafting to cover the recession may be indicated prior to orthodontic treatment. Consultation with a periodontist is suggested in the management of moderate to severe recession.

Actions to take

When the first signs of gingival recession are observed, it is imperative that the etiology be determined. Is the pathology due to:

  • soft tissue issues,
  • habits,
  • traumatic contacts,
  • or consequential tooth movement?

The initial considerations should be given to the patient’s toothbrushing technique and toothbrush, and confirmed to be in accord with the dentist’s instructions and recommendations for improving the oral hygiene regimen.

In cases where large deposits of plaque have formed, the patient should have it removed as soon as possible.

Extreme recession may need to be treated surgically with a periodontal flap repositioned to cover the exposed roots and interproximal spaces.

Harmful habits

Habitual use of pipe smoking, chewing tobacco, or other caustic agent can irritate the tissues and cause the inflammatory response that leads to potential recession and bone loss. The patient should be advised to discontinue the harmful habit.

Clenching or grinding the teeth together tightly and frequently (bruxism) may be another reason the tissue and bone succumb to the inflammatory response. Nocturnal use of a mouthguard may reduce the damaging enamel wear and associated tissue recession.

Even in the absence of this muscular hyperactivity, an isolated high or traumatic contact between two teeth somewhere in the occlusion may be the stimulant that results in the tissue and bone breakdown. An analytic equilibration to remove the traumatic contacts and balance the occlusion may help soothe the discomfort and allow the tissue to respond positively back to health.

We hope this information was helpful!

Until next time...

Photo credit: Dear Doctor, Inc.

Tech tip: ClearCorrect and wisdom teeth


Orthodontic treatment often evokes questions about third molars, or “wisdom teeth.” Our clinical advisor, Dr. Ken Fischer, has some answers:

“What should be done with the third molars?”

Although frequently congenitally missing, the presence of those teeth, erupted or unerupted, may influence the doctor’s treatment planning. For example, if the second molar needs to be distalized or uprighted, the doctor should be aware of the third molar. If it is present, it will likely interfere with the movement of the second molar. Also, if the doctor is considering the removal of the second molar (due to its condition or position), he or she may want to consider allowing the unerupted third molar to serve as the second molar in lieu of being extracted.

“What is the prognosis for retained unerupted third molars—extract or not?”

One must consider whether removing the retained molars is preventive (to reduce future negative circumstances) or therapeutic (correcting an existing problem).

“When should third molars be removed?”

Every patient is different and assessed individually, however there are some general guidelines that may be followed. One should justify the removal of asystematic teeth, including the wisdom teeth. A third molar can be considered for extraction if:

  1. it is in decay,
  2. it is infected,
  3. there is a pathology associated with it such as a dentigerous cyst, or
  4. its impacted position is threatening the health of the second molar.

Some dentists believe third molars should be extracted proactively during early adolescence if it is determined that there will be a very low probability there will be enough room for the third to erupt.

Third molar extraction

The most commonly seen scenario for third molar extraction is when the mesially-inclined wisdom tooth is impacted (unable to erupt normally) and placing pressure against the distal surface of the second molar. This condition may cause damage to the second molar and/or a dentigerous cyst may develop around the impacted tooth causing extensive damage to the surrounding bone. Even though impacted, if that tooth is not threatening the health of the adjacent teeth or surrounding bone, there is no requirement for extraction.

Using accepted techniques or experience-based judgement to evaluate the potential for the developing wisdom tooth to not erupt, may lead to a reasoned decision to remove a third molar preventively. If this decision is made, surgically extracting the tooth or teeth before extensive root growth usually results in a less negative abnormality than performing the procedure after full root development occurs.

Treatment plans that include distalizing the second molars should consider the presence and position of the third molar to evaluate if that tooth will limit the distalization. Certain treatment plans may want to replace a missing or defective second molar with the eruption and advancement of the third molar.

Special attention must be given to third molars when clear aligners are used. Even when they have erupted, they rarely display enough of the supra-gingival crown for an aligner to sufficiently cover the crown for optimal adaptation and retention, often causing a poor fit. If the wisdom tooth is erupting during aligner wear, it may interfere with the distogingival margin of the aligner, preventing it from fitting properly.

Many still believe the old adage that eruption of the wisdom teeth causes the lower anterior teeth to crowd. Contemporary research in the literature has convinced many of us that adage should no longer be supported. Late adolescent growth of the mandible forcing the lower anteriors against the lingual of the upper anteriors, causing the lowers to crowd, is a more evidence-based explanation for the observed shifting of the lower incisors.

We hope you find this information useful! Check out our Help Center for more articles like this on the topic of clear aligner treatment.

Until next time...

Tech Tip: ClearComm - ClearCorrect's case management tool

ClearComm is ClearCorrect's online case management tool located at It's also sometimes referred to as the doctor's portal. In this article, we'll introduce you to the main areas of ClearComm so you can find important information for managing your cases.

Manage cases

When you log in, ClearComm starts by showing the action needed tab on the Manage cases page, which lists any cases that require your immediate attention.

action needed tab.png

Items under the action needed tab might include incomplete submissions, records that haven't been received yet, or treatment setups that are waiting to be evaluated.

You can also choose to view cases in progress and cases that have been closed.

Clicking on any case will take you to its case page, where you can review the history of the case and any actions available to you regarding that case.

Case page

The case page displays everything you need to to manage a case and keep it running smoothly.

ClearComm new 2.png

Case information

The current status and available actions for the case show up as action items at the top of the case page. Some action items include:

  • Submission incomplete You've started an online submission for this case, but haven't finished submitting it yet.

ClearComm new 3.png

  • Waiting for intraoral scans or impressions (or other records) We're waiting to receive records from you to continue with the case. Digital files can be uploaded by clicking Upload, and physical records can be sent by clicking Ship to generate a shipping label.

ClearComm new 4.png

  • Treatment setup in production We've received all required records, and we're staging your case.

ClearComm new 12.png

ClearComm new 5.png

  • Issues with submission This often reflects distorted or incomplete impressions or scans.

ClearComm new 10.png

Once the case is in progress, you'll see the status and estimated arrival date of the next phase:

ClearComm new 6.png

ClearComm new 7.png

ClearComm new 8.png

If you need to revise the case, click the revise button. (See full article on how to request a revision.) Once the final scheduled phase has shipped, you'll see an option to request a final retainer:

ClearComm new 9.png

Case history

The case page also includes the history for the case. This includes icons you can click to view many of the records for the case including treatment setups, images of the impressions or scans submitted, photos, x-rays, forms, and invoices.

ClearComm new 13.png

Submit a case

ClearComm 5.png

Here's where you can submit your cases. (See full details in our article on submitting a case.) Payment is not required until you approve the treatment setup.

Uploading or shipping records 

If you don't upload records when you submit your prescription, you'll see a notification indicating that we are waiting for your records.

ClearComm new 4-1.png

Click upload to upload files or ship to create a shipping label.

ClearComm new 15.png

Once you've created your shipping label, you'll have the option to re-print it if needed until it is used. (Shipping labels cannot be used again for a second shipment. The reprint option is intended for a lost or unused label.)

ClearComm new 16.png

My Account

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You can edit your name, password, credit card information, email notifications and email addresses in the My Account section.

To update other practice information, please contact support.


In the sidebar, which is available on any page, you have easy access to your cases, the link for submitting a case, a link for treatment setups that need approval and ClearCorrect's online Help Center which is filled with useful articles on the topic of clear aligner treatment. You can also access ClearCorrect's online store where you can purchase useful tools for treating clear aligner patients.  

ClearComm new 1.1-3.png

We hope you found this information helpful!

Until next time...

2017 Event and Trade Show Calendar

Here's a look at the shows we're attending this year.

ClearCorrect's 2017 Calendar of Events:

Yankee Dental Congress Booth #1540 Boston, MA - Jan. 26-28

AAO Midwinter Booth #305 Fort Lauderdale, Florida Feb. 10-11

Chicago Midwinter Booth #4247 Chicago, Illinois Feb. 23-25

PCSO Spring Booth #407 Scottsdale, Arizona March 2-4

ADSO Orlando, Florida March 7-10

Pacific Dental Conference Booth #1704 Vancouver, British Columbia March 9-11

SIDO Spring Booth #12 Florence, Italy March 17-18

IDS Booth #60 Cologne, Germany March 21-25

Hinman Booth #11 Atlanta, Georgia March 23-25

AAO Annual Session Booth #2915 San Diego, California April 21-25

Smile Source Booth #TBD Nashville, Tennessee May 4-6

ODA Ontario Dental Association Booth #124 Toronto, Ontario May 4-6

CDA California Dental Association Booth #349 Anaheim, California May 4-6

The Dentistry Show Booth #H20 Birmingham, England May 12-13

ADC Australian Dental Congress Booth #171 Melbourne, Australia May 17-21

EOS European Orthodontic Society Booth #28 Montreux, Switzerland June 5-10

FNDC Booth #827 Orlando, Florida June 22-24

GORP Graduate Orthodontic Residents Program Booth #52 Cleveland, Ohio August 3–6, 

CDA California Dental Association Booth #1628 San Francisco, California August 24-26

RMSO Rocky Mountain Society of Orthodontists Booth #109 Salt Lake City, Utah Sept. 8-9

CAO Canadian Association of Orthodontists Booth #307 Toronto, Ontario Sept. 15-16

Dentsply Sirona World Booth #812 Las Vegas, Nevada Sept. 14-16

AOS Booth #28 Clearwater, Florida Sept. 14-16

SWSO/MSO/GLAO Booth #205 New Orleans, Louisiana Sept. 14-17

SAO Southern Association of Orthodontists Booth #200 Tampa, Florida Oct. 5-8

PCSO Pacific Coast Society of Orthodontists Booth #407 Reno, Nevada Oct. 11-15

ADA American Dental Association Booth #2819 Atlanta, Georgia Oct. 19-21

SIDO Booth #34 Rome, Italy Oct. 19-21

MKS Booth #28 Dallas, Texas Oct. 27-28

MASO Mid-Atlantic Society of Orthodontists Booth #9 Southhampton, Bermuda Nov. 2-5

NESO North Eastern Society of Orthodontists Booth #215 Boston, Massachusetts Nov. 9-12

Greater New York Dental Meeting Booth #5034 New York, New York Nov. 24-29