Need a little support?

spidermanClearCorrect is continuing to grow while our commitment to our providers remains the same. To better serve you, we've established a support team that's here to offer help when you need it.

The role of support is to answer your calls and emails in regard to ongoing cases. A support representative can help you with many issues, including:

…and more. Consider us your friendly neighborhood Spider-Man.

Our support reps are here to answer your emails and calls from 7am – 7pm Central at (888) 331-3323 or

Until next time...

Most setups ready within 2 business days

In case you missed the announcement this spring, we redesigned our treatment setup: it now features detailed color models, animated previews of every step, and details regarding IPR & engagers.

Despite adding all these improvements, we've actually sped up our turnaround time. We're happy to announce that a majority of treatment setups are now ready within 2 business days after we receive all the required materials.

If you haven't seen the improved setups yet, you can check out the new features here:


Bonus Tip: If the models occasionally flicker, you can fix it by adjusting your settings. In Adobe Reader, go to Preferences > 3D & Multimedia and change Optimization Scheme for Low Framerate to None.


We’ve redesigned our website

Here's some pretty cool news: we've just launched our redesigned public website at


Our old website was pretty hot stuff back in 2009, but it was definitely starting to show its age. Some of the most important functions (like finding a provider or requesting information) were buried deep within the site.

iphone-screenshotNow those links are front & center, and everything's easily accessible from just two friendly pages—one for patients, and one for doctors.

The site is responsive, so it looks good on all kinds of devices, from smartphones to big-screen displays. Patients can even use their GPS location to search for providers nearby.

key3For existing providers, we've added a quick shortcut to ClearComm right on the menu bar—just click the key icon to log in. (Of course, you can also just type directly into your browser.)

The site includes testimonial videos and sliding before & after comparison photos, along with real case studies. We've also improved the experience for patients by filtering inactive providers (those who haven't submitted a case in over 6 months) from the doctor finder's search results.

This redesign is just the foundation—we plan to keep updating the site and adding more features over time. And, of course, we've also got tons of other resources available for doctors—like ClearComm, our wiki, our blog, our store, our YouTube channel, and our Facebook page. (Handy links to those, as well as our contact information, can be found in the footer of our website.)

Check it out and let us know what you think. Until next time…

Tech Tip: New video - How to place engagers

Engagers are handy composite bumps placed on the surface of the teeth to help aligners achieve difficult tooth movements. Think of them as handles that give the aligners greater leverage. In our new tutorial video, we'll take you through the steps necessary to place engagers on your patients' teeth.


We hope you found this video tutorial useful. If you have any questions at all, give us a call at 888-331-3323, or visit our Wiki online

For written step-by-step instructions on how to place engagers, click here

Tech Tip: New video - Compliance checkpoints

Compliance checkpoints tell you when we expect gaps caused by IPR to have closed. Knowing when to examine these compliance checkpoints and what to do if there's still a gap is important to keeping your patient's treatment on schedule. Lucky for you, we made a video to explain all that.

Give it a watch:


We hope you found this instructional video useful. If you have any questions, give us a call at 888-331-3323.

Until next time...

Tech Tip: New IPR tutorial video

Interproximal reduction is a technique that removes small amounts of enamel from the edges of crowded teeth, which gives them the room they need to align. After watching our new and improved provider training video, you'll have a good understanding of how to perform this useful procedure.

Check it out:


We hope you found this video tutorial useful. If you have any questions, give your ClearCorrect representative a call at (888) 331-3323. 

We’re switching to FedEx

If you notice a new delivery guy bringing ClearCorrect phases to your office, there’s a good reason. We’re switching from UPS Ground to FedEx Ground for most shipments.

Starting this week, when you submit a case or order a shipping label on ClearComm, you’ll be offered a FedEx label instead of a UPS label. Print it out and drop the package off at any staffed FedEx shipping location.

Find a FedEx shipping location near you

For now, you can choose whether to use UPS or FedEx for shipments to ClearCorrect. We expect to transition all of our shipments to FedEx over the next few weeks.


Please contact our support team at (888) 331-3323 if you need any assistance with this transition. Thanks!

FedEx Ground delivery time from ClearCorrect

Shipping times from ClearCorrect

FedEx Ground delivery time to ClearCorrect

Shipping times to ClearCorrect


Clear aligner workshops available


ClearCorrect will be hosting a series of clear aligner workshops for doctors who want to learn or refresh their understanding of the subject.

The host of these workshops is ClearCorrect founder Dr. Willis Pumphrey, who has over 2,000 clear aligner cases under his belt. The workshop is good for 8 hours of CE credit, and features interactive demonstrations covering a wide variety of scenarios.

Our upcoming workshop time and location is:


This one-day workshop is fast-paced, thorough, and hands-on. Dr. Pumphrey is an engaging host and is known for injecting humor into his workshops. After you're done, you'll know how to identify candidates for clear aligners, diagnose their needs, oversee their treatment, and more!

A couple of nearby attractions include LegoLand, Disneyworld, etc.

Special pricing for ClearCorrect providers

$1195  Full workshop (includes one assistant)

$1095  Full workshop (with additional discount for dental society members)

$125  Additional cost for each assistant

Click "more information" below to request details. Or, if you're ready to save your seat, click "Purchase now". 

More information Purchase now

Or call (888) 331-3323 x200


Approved PACE Program Provider



Approval does not imply acceptance by a state or provincial board of dentistry or AGD endorsement.


4/1/2013 to 3/31/15


Provider ID 304173


Orthodontists — Vote TODAY. Vote USA.

2014 Orthotown Townie Choice Awards: Vote and WIN!

According to the rules, we can’t tell you to vote for us in the Orthotown Townie Choice Awards. We can’t even show you a picture of a Townie Choice Award. But we can create our own life-size Townie Choice Award, and parade him all over town.  

Complete your 2014 Orthotown Townie Choice Awards ballot TODAY and you’ll be automatically entered to win $500, or the grand-prize of $1000 and the cover of the January/February 2015 issue of Orthotown Magazine!

Here are a few reasons ClearCorrect is on the ballot:

  • VOTE NOW because ClearCorrect is manufactured in the USA.
  • VOTE NOW because ClearCorrect is the doctor-friendly alternative.
  • VOTE NOW because our cost is up to 30% less than the other guys.
  • VOTE NOW because treatment planning is flexible with phase-based delivery.
  • VOTE NOW because our doctor’s portal makes case managment simple.
  • VOTE NOW because our new and improved treatment setup is interactive & easy.
  • VOTE NOW because retainers are included with every case at no additional cost.
  • VOTE NOW because we have super service account reps.
  • VOTE NOW because we offer convenient online courses.
  • VOTE NOW because there is no course required for those with experience.
  • VOTE NOW because there are no yearly CE requirements.
  • VOTE NOW because there is no minimum number of case submissions required.

Please note, this ballot is open to orthodontists only, therefore Orthotown requires you register with them before voting. If you aren't yet registered with Orthotown, it's a snap to do so. Simply visit Orthotown's registration page.

Standalone treatment setups

If you have a patient willing to commit to treatment and you're confident you know which treatment option is right for them, your job's easy. Just send us your scans or impressions and start the case.

But sometimes, if your patient wants more information before starting treatment, or if you want to see what the final result of treatment might look like, choosing a standalone treatment setup might be the right choice for you.

In the newest addition to our provider training series, we'll explain how a standalone treatment setup can put your patients' minds at ease and help you choose which treatment option is best for them.

We hope you found this video guide useful. If you have any questions or recommendations for future videos, we'd love to hear from you. Give your representative a call at 888-331-3323.