New video: what's in the Starter Kit?

Back in June, we began shipping the Starter Kit with every new case. You can read the original announcement here.

We've made a new video that shows you what's inside the Starter Kit, and how to use it. Give it a watch:

We hope you found that video useful! If you have any questions about the Starter Kit (or anything else for that matter), give your representative a call at 888-331-3323. 

Until next time...

Tech Tip: Video guide to case selection

Moving teeth is an unpredictable business. It's difficult to judge how much clear aligner treatment is required to achieve your patient's goals.

Because there are so many variables involved in tooth movement, we've put together a collection of resources to help. For example, you may have seen our case parameters document, which illustrates the different types of tooth movements and their respective difficulty levels. There's also the case selection chart, which pairs the different types of tooth movements with their recommended treatment options.

Today, we'd like to introduce you to the newest resource to help you choose what treatment option is best for your patient: our video guide to case selection!



We hope you find this video guide helpful! Of course, your personal representative is there to help you if you  have any questions.

Until next time!

New feature: upgrade cases online

When you submit a case, you choose whether you want it to be Limited 6, Limited 12, or Unlimited.

Sometimes, when our technicians stage a case, they discover that the prescribed treatment can't be completed in the number of steps that the doctor requested. Now you can handle this situation easily on ClearComm.

When our technicians recommend an upgrade, your case page will look like this:


The treatment setup will show you what the treatment looks like with the recommended case type.

If you're OK with the upgrade and the setup looks good, click Approve, and you'll be prompted to select your payment option to cover the difference in lab fees:


If you're OK with the upgrade, but you want to request changes to the setup, click Disapprove and select the first option:


If you don't want to upgrade your case, click Disapprove and select the second option. Then let us know how you want modify your prescription so it will fit within the original case type:


You'll see a similar interface when you get a standalone treatment setup, with some different options for disapproval:


Vote TODAY. Vote USA.

2014 Townie Choice Awards: Vote and WIN!

According to the rules, we can’t tell you to vote for us in the Townie Choice Awards. We can’t even show you a picture of a Townie Choice Award. But we can create our own life-size Townie Choice Award, and parade him all over town. Where will he be seen next?!

Complete your 2014 Townie Choice Awards ballot by September 5th and you’ll be automatically entered to win $1000 and have your picture on the December 2014 issue of Dentaltown Magazine!

Here are a few reasons ClearCorrect is on the ballot for two awards in the "Orthodontic" category:

  • VOTE NOW because ClearCorrect is manufactured in the USA.
  • VOTE NOW because ClearCorrect is the doctor-friendly alternative.
  • VOTE NOW because our cost is up to 30% less than the other guys.
  • VOTE NOW because treatment planning is flexible with phase-based delivery.
  • VOTE NOW because our doctor’s portal makes case managment simple.
  • VOTE NOW because our new and improved treatment setup is interactive and easy.
  • VOTE NOW because retainers are included with every case at no additional cost.
  • VOTE NOW because we have super service account reps.
  • VOTE NOW because we offer convenient online courses.
  • VOTE NOW because there is no course required for those with experience.
  • VOTE NOW because there are no yearly CE requirements.
  • VOTE NOW because there is no minimum number of case submissions required.

Please note, this ballot is open to dental professionals only, therefore Dentaltown requires you register with them before voting. If you aren't yet registered with Dentaltown, it's a snap to do so. Simply visit Dentaltown's registration page.

Tech Tip: Tips on closing patients

This week, our very own Dr. Mah chimes in to give us all a few tips on talking to patients about ClearCorrect. 

What's the best way to approach the subject of clear aligners with a patient who needs corrective treatment? What should you do if your patient balks at the cost of their aligners? How can your staff pitch in to help, and why is staff participation so important? What good will aligners do for them besides just giving them a nice looking smile? Click the video to hear what Dr. Mah has to say and find out!


We hope you found this video useful. If you'd like to tell us how you approach the subject of clear aligners with patients, drop us a line and share your advice! 

Until next time...

Have you submitted intraoral scans yet?

For almost 2 years now, ClearCorrect has accepted intraoral scans in addition to PVS impressions, and the list of scanners on the market continues to grow.

Since then, we've experienced an influx of scans from several different models, including the 3M™ True Definition Scanner3Shape's TRIOS®, the Carestream CS 3500, the Ormco Lythos, the PlanScan, distributed by Planmeca, and even Align Technology's iTero™.

There are even more scanners scheduled for launch during the last quarter of 2014. Something we're especially excited about is the release of new CEREC ortho software scheduled to be launched later this year as well. Per a recent article in Dentistry Today, the new software will feature "a dedicated file transfer to ClearCorrect [allowing] for the production of clear aligners." That means faster service and greater convenience for you!

Don't have one of these scanners?

We won't restrict you to any particular scanner model as long as it can export in STL format. (STL is an open, industry-standard file format that can be exported by most popular scanners.)

You'll download your STL files from your scanner to your computer, and upload them just like your photos when you submit a case online. When you do, we can start working on your case immediately instead of waiting for your impressions to arrive.

Please do your research before you buy a new scanner, though. Confirm whether you'll be able to export STL files with your reseller or manufacturer. Some models may require a service or software upgrade to enable STL export functionality.

If you don't have a scanner yet, don't worry. You can just keep doing what you're doing. We're happy to accept impressions as well.

Until next time...

ClearCorrect's conference schedule

2014 isn't over, yet! Over the next few months, ClearCorrect will have a presence at eight major conferences from California to New York. Check out our schedule below. If we're in your area, come on by and see us. 

California Dental Association in San Francisco

September 4th-6th, 2014

Booth # 940

San Francisco’s gorgeous landscape becomes that much more rich when CDA Presents is in town. Join thousands of your peers for a wealth of industry insider information: C.E. opportunities, dynamic speakers, an impressive exhibit hall, and plenty of networking. Wrapped in scenic beauty, cultural attractions and world-class cuisine, it’s your opportunity to expand your success—and your relationship with this beautiful city.

Great Lakes Association of Orthodontists & Midwestern Society of Orthodontists Annual Session in Chicago 

September 11th-13th, 2014

Booth # 316

Join us in Chicago at the 2014 Combined Annual Session with Great Lakes Association of Orthodontists (GLAO) and the Midwestern Society of Orthodontists (MSO)

Pacific Coast Society of Orthodontists in Anaheim

October 2nd-5th, 2014

Booth # 416

PCSO Annual Session PCSO’s main event each year! Attending this meeting will provide educational sessions for doctors and staff, complimentary breakfast for all attendees, 20+ CE credits, networking opportunities with colleagues, exhibitor specials, and much much more.

Association of Dental Support Organizations in San Antonio

October 7th-8th, 2014

Booth # TBD

The ADSO is pleased to announce event registration is NOW OPEN for the 2014 Annual Session. The Session will take place October 7th– 8th at the Grand Hyatt in San Antonio, Texas. Please review the tentative Schedule of Events to determine your arrival and departure plans.

American Dental Association in San Antonio

October 9th-11th, 2014

Booth # 1706

Join us October 9-14, 2014 in San Antonio for 300+ courses and 550+ exhibitors. Registration and course fees increase after September 5.

CEREC Scientific Symposium in Las Vegas

October 24th-25th, 2014

Booth # 206

Attend the CEREC scientific symposium at the Aria Hotel & Casino in Las Vegas and spend two days learning from some of the most experienced CEREC experts in the field. 

Northeastern Society of Orthodontists in Hartford

November 6th-9th, 2014

Booth # TBD

It’s our pleasure and honor to invite each of you to the Northeastern Society of Orthodontists’ 93rd Annual Meeting, November 6-9, Connecticut Still Revolutionary Orthodontics Is Evolutionary. This is the educational meeting of the year for you, your staff team and family. We’re back in the continental U.S. at the new Hartford Marriott Downtown and Connecticut Convention Center.

Greater New York Dental Meeting

November 28th - December 3rd, 2014

Booth # 4132

Visit the largest dental convention in the United States! The Greater New York Dental Meeting (GNYDM) attracted over 54,000 attendees from all 50 states and 131 countries including over 19,000 dentists in 2013.

There is never a preregistration fee for all dental professionals and their guests.


Until next time...

Our terms & conditions, demystified

We'll just admit it upfront—terms & conditions are usually pretty dull affairs. They're full of legalese, and a lot of us just skip right past them.

However, our terms & conditions actually include a lot of helpful information. If you want to know what's included in a case, or what exactly our refund policy is, that's the place to look.

Our terms & conditions have changed a few times over the years (most recently last month). If you want to catch up on the changes, or if you never got through it in the first place, we've prepared this summary for you.

(It should go without saying, but this is just an overview of the terms as of today—if anything in this video conflicts with our current terms & conditions, the terms & conditions take precedence. And, really, you should read the real thing. It's not that bad!)

Until next time…

Changes to terms & conditions

We're making some changes to our terms & conditions, based on your feedback.

If you need more aligners than you originally paid for, you'll now purchase additional phases individually, instead of upgrading to a different treatment option. Even if a case is closed, you don't have to submit a new case—you can temporarily re-open the old case and purchase additional phases.

We recommend that you read the full document, but here are summaries of the main changes:

Product description

  • The terms passive aligners and active aligners are replaced with starter alignerstreatment aligners, and retentive aligners (a.k.a. retainers).

Treatment options

  • Once a treatment setup has been approved, cases cannot be upgraded or downgraded to another treatment option.

Open and closed cases

  • Cases no longer close after 365 days of inactivity.
  • Cases close when you request a retainer, or 90 days after the patient is projected to wear the final step, whichever comes first.
    • This deadline is based on the arrival date of the final phase + (the number of steps in that phase ✕ the wear schedule) + 90 days.
    • If you request a revision after the final phase is delivered, it will need to be fully processed before this deadline in order to keep the case open.
  • Any unused steps are forfeited when a case is closed.


  • Revisions can now be requested to a phase up until it ships.
  • You should reschedule phase shipments as needed to stay in sync with your patient's wear schedule.
    • As a general rule, phases are rescheduled or placed on hold—not cases. A case with no scheduled phases cannot be placed on hold.
  • "Legacy cases" (Limited & Full) are no longer treated differently than newer cases. Additional phases are available for all case types, and no case type can be upgraded after the setup is approved.
  • There is no three-year "revision window." Revisions can be requested to any open case, regardless of age.

Case extensions

  • You can re-open closed cases and purchase additional phases for them.
  • No credit is applied for steps that were forfeited when the case was closed.
  • A retainer is not included with a case extension.


  • We removed the restrictions on re-opening closed cases.
  • We reserve the right to close any case five years after submission, regardless of any other policies in effect.

Cancellation and refunds

  • Refunds are available for standalone retainers or replacements only if you cancel the order before we receive all necessary records.

Shipment and delivery

  • You will receive starter aligners as soon as possible.
  • All other phases are scheduled to ship based on the wear schedule for the case.

These terms & conditions apply to all cases starting today, June 13.

As always, your feedback is welcome.

Introducing the Starter Kit

ClearCorrect Starter Kit

The first day of orthodontic treatment can come as a shock—it takes a while for most people to get used to pressure being applied to their teeth. That’s why ClearCorrect begins with starter aligners, designed to apply gentle pressure before ramping up movement in later steps.

We introduced starter aligners a few years ago as part of "Phase Zero." Now we’re expanding that concept into the new Starter Kit, shipping today at the start of every case.

Along with starter aligners, you’ll get:

  • a welcome letter for your patient with wear & care tips
  • a storage case
  • an OUTIE aligner removal tool
  • a sample of OAP Cleaner
  • and two Chewies to help seat the aligners.

Just pass everything on to your patient. If you want more of anything, it'll be available in our online store.

Starter Kit paperwork

We won’t ask you to approve the fit of the starter aligners on ClearComm anymore—we’ll just send the treatment setup as soon as it’s ready, and you'll be free to approve it right away.

Your patient should wear the starter aligners just like any other step, and (assuming you approve a treatment setup) Phase 1 will be scheduled to arrive when they're done.

If you do find a problem with the fit of the starter aligners, you can handle it like any other phase—request a revision on ClearComm and send in new impressions or scans. We'll now accept revisions right up until the ship date of each phase, so you can request a revision even if Phase 1 has already entered production.

The Starter Kit is now included with all new cases at no additional charge.